2 matches
HOLYMOLLY LIMITED · Shopping
Rating collapse is driven by fulfillment and service failure: orders not shipped for weeks to months, untrackable order numbers, unresponsive support, plus failing 3D generation. This is operational and product decay, not pricing or a platform change. Caveat: the core value is physical fulfillment, so out-building it requires solid manufacturing logistics, not just better software.
Hostelworld.Com Limited · Travel
Mixed decline. Some of it is real app rot: a missing back button after an update, login and trips glitches, date resets, and crashes when cancelling. Most of the anger, though, is about non-existent customer service, fees and price markups, and refund disputes, which are marketplace and business problems. The fixable app bugs are real, but the product is a two-sided booking marketplace whose value lies in exclusive supply, not in commodity software.
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