Hostelworld: Hostel Travel App

La peor app… me robaron desde la tarjeta y no responden por nada

Hayatımda bu kadar zorlandığım bi booking yaşamadım 6 gece nyc tatili için kullandım kullandığıma pişman oldum bu kadar gereksiz yoran bi uygulama olamaz allah aşkına gidin başka bişey indirin hayatımda ilk defa bi uygulamaya yorum yapıyorum rezillik zaman israfı

The app does not work well and is full of glitches. I paid for a room which I later needed to change the dates for and there was no one available to help. I ran into a glitch that made my booking unavailable to me from my account. No matter how hard I try, all I can get are automated messages describing the typical cancel process which is not my issues. This complete failure to handle a customer issue for a mostly broken service is going to cost me over $200. This app/service is absolutely NOT worth it - go somewhere else before they get you too!!!

The latest update to this app is pure garbage. You click on a property to view it and there is no back button! You literally have to reboot your device to look at a different property. Insane. I used to love this app. I deleted it and will just use the website.

The app will automatically select dates for a random date when refreshed. Once the booking is made, they make it impossible to change. Even if you notice within minutes after booking. Really frustrating when just going back to look at options, the dates automatically change. It’s a money grab and they know it.

There is no customer service at all

I’ve been trying to cancel a booking for days and the live chat never has agents and directs you to submit a request. You get an automatic reply and the agent who eventually replies repeats the same thing, like they didn’t even read your request / issue. There is no support call center so emailing is the only option. I’ve been having this issue for days and now I’ve lost my free cancellation and have to pay 100% of the cost of my booking when I can’t make it to the reservation, all because their support is horrible and the app keeps crashing when I try to cancel my booking.

This app was great once upon a time…. But now, hostel dorms are costing the same as a hotel room on this app. I imagine it’s because of the fees built into the pricing on the app…. But the entire POINT of a hostel is cheap accommodation. Not spending $70-$100 per night to share a room with 4 strangers. What used to be a wonderful & rich travel experience has been bought out by corporate greed and greed has no limits. Well, I’m certain that soon people won’t be paying these prices since backpackers usually want to save money and have cheap accommodation, especially when sharing a room with a bunch of people.

I used to always love this app but the latest update keeps me stuck on the first hostal I check with no exit out. It’s so weird and frustrating. I never ever had this problem with previous versions. You also use to be able to check ratings by age and dates, but I don’t see that.

Have previously had a great experience with Hostelworld. However, my recent interaction with their platform has completely soured my initial, positive opinion of them. I booked a hotel where I wasn’t able to check-in due to specific terms and conditions. I rebooked with Hostelworld to another property in the same city. However, when requesting a refund for a hostel, that I did not even stay at (let alone checked in at), they denied the request several days later. This is absurd as when a service is not delivered upon, payment cannot be expected. However, they took their share of the cut (deposit), leaving the hostel itself without a single cent and me having to pay Hostelworld the deposit. I barely ever post reviews, but this predatory manner of doing business, is unethical and shameful, and therefore I must warn future users of the App. Furthermore, their “4.9”- rating with over 50K ratings here on App-store is likely inflated as the public opinion of Hostelworld on online forums, is far less positive. I suspect they report and take down negative reviews as this one. If not, you have been warned.

They’re just trying to sell you something. They ignore all request to cancel account too. Scam

Can’t sign up or sign in. Major issue

They overcharge by about 25% compared to booking direct with the hostels. I found this out after already booking about 3 weeks of hostels. I would understand a small service fee, but they charged 744 euros instead of 600 (the rate when booking direct through the hostel). 144 euros is an unreasonable service fee. Don’t make the same mistake I did.

HORRIBLE HORRIBLE SCAM!! RUN!

I wish I could zoom out of the map and find off the beaten places because right now you need to know either the town name or the hostel name to find them. It would be cool to be able to zoom around the entire map and find places you never heard of. I think it’s possible on android but not iPhone.

DONT USE IN JAPAN Tries to charge you 50x price

Be warned if the hostel makes errors like overbooking Hostelworld will not help! You will lose the money.

App interface is trash and glitchy. Tried canceling my booking after I booked it for personal reasons. My trips are not showing up

Spent 30 mins trying to debug - kept giving me some weird error about having a power nap - turned out the declined message is hidden behind and not visible

The worst app

Both myself and the hostel owner have been trying to get ahold of customer service for days now and no response from Hostelworld. Never any agents to chat with and always saying to fill out the form but once you do no response or urgency on the companies part. Beware when using this App for accommodations that you will not have any support if things go wrong.

There is no customer service whenever you submit any request, it will just be an automated response. I recently made a book showing, and there’s no way for me to it and I had to report fraud to my bank

For some reason you can’t do anything with your wishlist while looking at it? Lol you have to stumble across it again in a search THEN you can remove it or book it. Useless feature. Can’t even see stays I book. I’ve had to make multiple new accounts. Worst travel app ever honestly

This app shows one price, listed as “FINAL PRICE”, you pay a hold fee, take a bus all the way to the hostel, just to find out in the fine print it’s is actually over $100 more than the price you confirmed. Just show me the real price, I could have gone somewhere within my budget to start with instead of getting run around and wasting my time traveling all the way to the hostel I booked for them to tell me it’s actually much more expensive than what I confirmed. Won’t be using the app again

I spent 100s of dollars an here and I can’t access my hostels because the app says my account does not exist. Then I try to make an account and it says that I already have one with that info. Unbelievable service.