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Hostelworld.Com Limited · Travel
Mixed decline. Some of it is real app rot: a missing back button after an update, login and trips glitches, date resets, and crashes when cancelling. Most of the anger, though, is about non-existent customer service, fees and price markups, and refund disputes, which are marketplace and business problems. The fixable app bugs are real, but the product is a two-sided booking marketplace whose value lies in exclusive supply, not in commodity software.
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