Nixplay

These were originally advertised as syncing to Dropbox for free. They have changed their terms and require a subscription for that same feature. I find that kind of business practice dishonest. Pic-Star makes digital frames with free unlimited storage and third party cloud integration.

Their shady business practices will leave your frame bricked and useless. I’ve started replacing their frames with Aura frames and won’t be looking back.

I love the frame when it works properly. It’s a great concept but there are too many unexplained processes that can arise. Help section is not helpful. Should be as easy as receiving pictures and they go to and are played in their assigned albums and frame. I have had my frame for years and it hasn’t gotten easier. Sometimes the pics automatically play on my frame after receiving them and sometimes it takes me hours trying to get received pics in an album and often that doesn’t work. Very frustrating and costly.

I simultaneously was charged for two different year long subscriptions and my account still says it’s on basic and won’t display my photos. Support has acknowledged the mixup but is refusing a refund or functioning app. Garbage. Find a different frame service.

Interesting my previous review was deleted. Raised prices right after Christmas AFTER they got through holiday purchases. I bought multiple frames for family under the impression they would have certain features and then after they were given and opened as gifts they then decide to change their policy. I don’t mind changing, but the timing was scammy. That’s pretty deceitful. My biggest complaint has still gone unanswered…why can’t you sort the albums by photo date in the app. It’s so ridiculous to be in 2026 and this simple organizational feature is missing. I cant tell what my latest upload to an album is if it’s just randomly ordered in the album. Feel like my annual subscription deserves at least this major flaw to be addressed.

When my children bought me this picture frame, it had the ability to display thousands of photos. Then Nixplay, after SEVERAL YEARS decided to charge for continuing to use the frame and created a very small free photo sharing service. How is this LEGAL? Older frames should have been grandfathered in.

Your Company has figured out how to rip off your Customers after they purchase these frames by charging them just to have their Family and Friends photos to review. There was never a cost involved when I purchased this frame but like all companies you decided to rip off the customers by charging hard working people to see there pictures on a frame they already paid for. My frame will be going in the trash in the near future because I refuse to pay your rip off company another penny. I will do my best to educate my friends and family to do the same and avoid purchasing your products all together. Just keep on charging your customers more and more money and hopefully eventually they’ll get rid of your product. In my opinion your company is nothing more than greedy!!

I have been a Nixplay customer for years and I cannot believe they put in a 500mb cap on storage. I’ll be moving onto other brands.

Instead of having photos of the grandkids on here that update, we would be made to pay for a subscription. I got rid of Nixplay completely and went with someone else. They are terrible! I’d give zero stars if I could.

Last 2 months I have had issues getting into the app and when I do it keeps freezing and unable to update my photos.

I’m on the latest version and the app won’t let me login (parse error < character) or change my password (“invalid email address”) and my wife who administers the frame no longer sees the frame in her app. Pretty useless. Fix this please.

I was getting a network error when trying to upload photos. So decided to log out of app and log back in in case that helps. It just sits there and doesn’t log in when I enter my credentials. I can log in on the website. So deleted the app and installed again. Still sits there on log in. Other reviews say an update fixed this. I should have the latest if I uninstalled and reinstalled so no idea what to do now. Might be good for Nixplay to really fix the app.

I bought the frame because it can sync with Google photo, now that function is locked behind $100 annual membership. Unscrupulous business tactics.

App won’t allow sign in. Errors with “incorrect character”. Deleted and reinstalled and still same issue. Useless

Could not create an account and set up frame through the app. It continue to show up an error message. Had to go through the process on web browser for it to work.

Ever since the “update” the app will not let me log in. Instead, I get a JSON parse error…for a username and password that work just fine on a browser. And, support has no answers.

The app is not working, I can’t login. It shows the next: JSON parse error Also my frame is not connecting, I’m about to return it

Application keeps glitching

After update would not login on iPad so I uninstalled app now it won’t login says un recognized character in email. Fix this!

The app won’t let me log in! I keep getting a Json Parse error. Have tried uninstalling/reinstalling, different devices, etc. Really upset because I only discovered this while trying to set up a new frame. I can login online the website, but my frame won’t sync when using the website.

I’m not one to write reviews but because I use this app so much and used to love it…Nixplay, PLEASE go back to allowing all photos to be edited at once BEFORE uploading…coming from a user who is uploading an estimated 10-20 photos a week. If I select 5 photos…I can’t crop them until I upload them…have to go back and click on each individual photo a second time, make the adjustment, and re-save the photo… which half of the time gives me an error code so I have to “crash” the app and go back in and start over. It’s just soooo bad. I loved the app before when I could edit every photo before uploading. Please change it back. Please change it back. Please change it back.

When I try to use the share sheet to send a photo to the Nixplay app, every single time it tells me that the photo is “too large”. I then have to open the Nixplay app and add the photo directly. Cumbersome process. Needs to be fixed — especially now that you’re charging a subscription fee. Fix this. (and regarding the developer response below: this has been an issue for at least a year. I’m running the latest version of the app)

It was working for awhile, and in latest update, stopped working…this isn’t hard guys…

Got this as a gift a while back, and it’s a good digital frame. The interface is pretty simple, and we enjoy revisiting all the memories. HOWEVER, the app tries to force you to allow access to your entire photo library, which is NOT cool. The app will “allow” you to limit access to your photo library the first time you open and use the app. Once you have done that, the app will not allow you to just choose more photos out of your own photo library. It will continue to try to force you to allow full access to your photo library, and it will not allow you to add more photos unless you give full consent. To keep the access to your photo library limited and continue to add photos, delete and reinstall the app each time you upload new photos to your digital frame. This will allow you to limit the access to just the photos you choose.

Purchased a photo album display from them, and it was going great until they switched their business into a subscription model where you have to subscribe to add more photos to the display. This is trying to replace a picture frame that now charges you monthly if you want to add more photos. Highly recommend looking elsewhere.