Pocket - AI Personal Assistant

Honestly, what’s the point my phone is the hardware. Why do I spend $150, and then it’s basically a recorder without any of the additional pocket pro which is WAY too much when you have to buy the hardware. What’s the point?? They don’t even let you keep your old recordings. That cost them zero. That live on YOUR phone! Joke. Really a bait and switch.

I did a fair amount of research on the website, looked at all the pages to see all the benefits it could provide, and the whole time I was looking for the cost, not just the cost of the mic that sits on my phone but the hidden ones, the subscription, I knew there had to be one. But on their website they hid it very well, it promises the world it has so many things it can do and help with. So I purchased one and made my account, as soon as you make your account it immediately wants you to pay for a subscription, $239/yr for one person not even a family type plan!!! And if you don’t get it, you are very very limited on what you can do and what you get. So $130 to purchase a mic to go on your phone to listen to you and make some very basic summaries. And then $239/yr to be able to use it. I feel very mislead at this point their website never said anything about a subscription until you made an account!! There are several ai apps that don’t require the $139 box that will do basic summaries for you for way cheaper. I feel this has great potential, but it’s just way too expensive.

This device requires an almost continuous charge…EVERY TIME I went to use it …DEAD.!!!! ITS NOW IN THE TRASH

Too bad this thing comes with a subscription. $30 a month this is a day and age where people are trying to get rid of subscriptions not pick up big ones! Looks cool probably works I got it out of the box went to download app and that’s where I saw you need a sub subscription. I’m sorry I don’t need it that bad.

First test transcript “ Afedersiniz, en çok kuryansever. There's a major Doğumlu, mülkiyet ve iş karışık. For this past weekend. And Tons of rain, gale force winds. Knock down trees, power lines. Flooded the heck out of the East Coast, like, from North Carolina all the way up to Maine.” Useless…. Clear phone call, no connection issue. What a waste.

Device has trouble connecting to my phone. It never works.

Pocket AI review after two months of use. About 50% of the summaries (aka insights) need to be extensively corrected. It’s hardly worth using this AI feature. The same mistakes are made over and over again. Day after day. Speakers are not correctly recognized. Responsibilities are misattributed or misconstrued… So many hallucinations it’s unbelievable! This is really garbage AI. Not worth paying anything for it. I want my $175 back. The device itself is not too bad except the download speed is horrible. When a one-hour recording with five seconds of voice audio takes 15 minutes to download — that’s ridiculous. The Wi-Fi feature is totally unreliable and unusable. It will work for about 30 seconds and then it stops and then you have to go back to Bluetooth. Which is very, very slow. As others have said, this product was rushed out the door and is not ready for primetime. You are paying for the privilege of doing the QA for this device.

Hey guys, I lost all of my recordings and transcripts. Now I cannot pair or connect to my device even though I have had it for a few months. Please help!!!

I canceled my subscription in the app prior to the seven day trial. I was still charged because I didn’t sign out of it in the play store. The cost isn’t the issue the function of the product struggles translate talk to text perfectly. So if you’re not using it professionally, it’s great but I wouldn’t use it for work.

I had problems with the device saving recordings and storing them on my phone and computer from the beginning. I had to contact customer service 5 times. The most troubling thing was when I found 6 recordings it made while it was off. I caught it once and acknowledged that I may not have turned it all the way off, but 5 other times it recorded conversations I know were not supposed to recorded and it was off. Even those recordings were wrong. They had time and date stamped wrong and duplicated. The last time I used it, 4 recordings of meetings were completely lost even though customer service said they have them on their end. I wanted this to work so badly, but it was a complete disaster. Customer service will no longer respond to me. They won’t accept a return device nor refund my subscription. Look into Plaud for far superior device and service.

This device and its app are clearly rushed out the gate and are “not ready for primetime.” Try having a conversation with someone that lasts more than 30 seconds. You’ll never have the note because it will take the entire balance of the day to download the audio or whatever the hell it’s doing I don’t know. I never actually got it to work. Mine is now in the garbage. Dave your money. Just use voice note on your phone. Absolutely waste of time and money.

would LOVE to have any of these experiences! I recently got my device, signed up and it’s a brick. The QR code was for something other than I received and I’m locked out. Won’t stay in. Won’t pair but I’m sure my “pro” subscription will charge in a few days anyway. Not sure if I’m being scammed or this is just a lemon. Customer service is nonexistent.

After the update, the recordings no longer process.

The bluetooth/WiFi uploading speed on this device is trash. It will take upwards for 5 minutes sometimes to upload a low-quality, 30-second voice note. They say firmware update v9 fixed this — it made it maybe 30% better but still not acceptable for the real “promised use case” of being your second brain/recording all your in-person meetings (and, implicitly, syncing them cross devices dynamically).

maybe I’m just not sophisticated enough for the device but I’m a pretty heavy AI user spent a lot of time on Google meet, teams and zoom calls and a lot of meetings in general but I can’t seem to get mine to work on a consistent basis. I haven’t figured it out yet. sadly, when I need it most it always seems to need a charge and so to have another device on top of my earbuds, cell phone, Mac NEO, iPad and MacBook Pro. I just don’t need the hassle. reminds me of my Apple Watch that I got rid of because I really can’t afford the time to be charging this every day. also, maybe they should’ve waited a little longer before releasing it because it might just be me, but it seems like there’s a lot of updates in the software.

Horrible service. AI assistance in 3 days. App has disappeared from screen. Reinstallation is not working as it insists it’s OPEN. Hardware is iffy. Record sometimes responds to one click, more often needs double/clicking or other.

Can’t pair very frustrating sucks

Read the fine print. This is a subscription based product.

It doesn’t even work and countless people have already complained about it. It’s a scam and a complete waste of money.

I purchase the Pocket 2 or 3 weeks ago and had to replace my phone. I have spent the last hour trying to pair it to my new phone. I have searched for instructions. Deleted and reinstalled the app and nothing.

I love my pocket but latest app versions have been getting crashier and crashier. Now I can’t even open the app without it crashing at all!!

I’ve been a loyal Pocket customer for a while now, and when I first discovered the product I was genuinely so excited about it that I onboarded my entire team and have recommended it to practically everyone I know. I believed in the product that much. I also literally JUST upgraded my subscription, so to say I’m extremely furious and disappointed right now would be an understatement. I accidentally deleted the app last night from my phone and quickly redownloaded it. I logged back in and my Source tab is now completely gone. Every single recording in my library now only shows the summary, to-dos, and mind map. I cannot access the actual transcripts for my recordings anywhere. PLEASE tell me this is a bug. Because if reinstalling the app somehow means I have lost access to every transcript from every conversation I have recorded on my Pocket device, that is an absolutely catastrophic problem. The transcripts are not some random extra feature to me, they are one of the MAIN reasons I use Pocket. I use this device everyday for important business conversations where sometimes the exact wording of what was said actually matters. Very recently, I had a business situation come up where I needed to go back through a previous Pocket recording and find exactly what had been said. Being able to pull up that transcript helped us resolve the situation and literally saved us money. THAT is why I use this product. That is why I trusted Pocket with important conversations in the first place. An AI summary is useful, but it is NOT a replacement for a transcript. A summary is Pocket’s interpretation of what was important. The transcript is the actual record of what was said. Those are not remotely the same thing. And I really think Pocket needs to understand how serious this is. If you are building a product that people are supposed to trust with business meetings, agreements, interviews, personal conversations, and other important information, then customers need to know that the SOURCE MATERIAL is going to remain accessible. You cannot ask people to build years of important recordings inside your product and then have the actual transcripts seemingly disappear after something as basic as deleting and reinstalling the app. That will destroy people’s trust in this product. Full stop. What makes this even more frustrating is that I JUST upgraded my subscription. I paid more because I use Pocket constantly and saw real value in it, and now I am sitting here wondering whether every transcript I have relied on is suddenly gone. If removing the Source tab was an intentional change, or if these transcripts are somehow not preserved when the app is reinstalled, I will absolutely be cancelling my subscription and finding the best alternative product I can. I cannot continue recording important conversations into a service if I have no confidence that I will actually be able to retrieve the full conversation later. And the fact that this update can be made on a whim is extremely concerning and feels like a violation. I genuinely hope to God this is just a major bug and that all of my transcripts are still safely stored somewhere. Because for customers who actually rely on Pocket as a record of important conversations, losing access to these transcripts COMPLETELY undermines the reason for using the product in the first place. Please fix this and restore the Source tab. SERIOUSLY, or I bet you will lose a huge portion of your customer base. This has been extremely disappointing and detrimental to my business, and I will be seeking an alternative product.

The summaries are super hit-and-miss. I had a few good ones, and then made the mistake of trusting it with an important workshop and a few other crucial meetings. The summaries missed huge portions of the meetings, and now I’m left having to manually go back through the transcript and take my own notes again. Also, the customer service is *awful* - like, comically, laughably bad. Avoid these guys and investigate other options.

Really cool premise. Used it for a few days and really liked it. However about a week into using it, the app just refuses to open on my phone. Not sure if it’s just my device or what. I’ve tried deleting and reinstalling, restarting my phone, nothings working. Anyone else having this issue?

First, there’s no mention of a Pro version when buying the device until after you’ve purchased the hardware. That’s when you find out the product is a watered down version of what you think you are buying. There is no way to edit the summaries so spelling errors or assigned action items often disqualify the summary as a whole leaving the result unusable. Would not purchase again.