Invoice2go: Easy Invoice Maker

Scammers with no support and no contact info will bill you after you cancel you account. Takes years to get rid of these leeches.

We were extremely happy with Invoice2go for our business needs. About 6 weeks ago, we were unable to utilize “projects”. We use “projects” on a monthly basis for client billing and the inability to use has made our day-to-day flow very slow. We’ve called Invoice2go several times to obtain a status update. The person answering the phone denies ongoing details. This is really difficult for our workflow and process. We’re not happy with the IT failures

I used Invoice2go for several years and have really liked the app. It served me very well until now, which makes this especially disappointing. My annual subscription increased from $35.99 to $53.98, essentially a 50% increase. I also discovered that I cannot access receipt receipts for my subscription payments directly from my account and had to contact Support to obtain them. The support representative was helpful, but whether you’re a nonprofit, small business, or any organization, providing customers easy access to receipts for payments should be a basic part of their business. It’s unfortunate because I was very satisfied with the app, but between the significant price increase and the lack of direct access to payment receipts, I’ve decided it’s time to look elsewhere.

PLEASE ADD THE iOS FUNCTIONALITY TO COPY AND PASTE DOLLAR AMOUNTS FROM TAX REPORTS, ETC. I WOULD LIKE TO BE ABLE TO COPY AND PASTE FROM INVOICE2GO, INTO OUTSIDE TAX RETURNS, ETC. IF NEEDED.

Sometimes when I try to upload photos, whether from my phone or computer, I run into issues where in my phone I cannot print the file it won’t load and tells me there’s an error and on my computer some photos.JPEG in particular will fail to upload and I have to keep re-trying. Tempted to find another invoice service to use.

I have been using this great program for around 15 years. I didn’t realize that they own your business and can shut it down in a sec and you lose ALL your info (shut your Business down with one click). All I did was apply to take cc’s for my customers. That’s it!!!! And they locked me out of my whole business world. No one to talk to that can help. I’m lost and they could care less. SO far I’m 2 weeks in trying to get help. This is NOT ok.

Been a loyal customer for over 10 years. Auto payment setup and everything worked as it should. Got double billed. Returned money. Got billed again and again. Canceled auto after the first mistake just keep getting billed. Quick to take your money very slow to get it back. This is theft no question about it. Replied we are working on it doesn’t give your money back. Any one know a good invoice company? I’m looking for one.

I’m extremely disappointed with how Invoice2go handled my account. I signed up to use this service for my business, provided the information and documents that were requested, and then my account was suddenly deactivated and permanently closed. What makes this worse is that Invoice2go told me that all pending payments were canceled and/or refunded, but when I asked why my business was being denied service, I was told they were unable to provide any further information regarding the decision. That is unacceptable when you’re dealing with a small business that depends on invoicing and payment processing. If there was an issue with my account, documentation, verification, or anything else, I should at least be given a meaningful explanation or an opportunity to correct it. I am posting this review because normal support has not provided me with an answer. I would like someone from Invoice2go management, account review, or the appropriate escalation department to contact me directly and actually review what happened to my account. I am willing to update this review if Invoice2go reaches out, explains the situation, and makes a genuine effort to resolve it.

Only PayPal option for processing payment in US and very high price on this supplier.

Easily over 50k plus in transactions, that I no longer have access to because of the sheer negligence of this company. I got sent an email request about a random audit to which I respond with all of the corresponding information, followed all the steps, and yet they terminate my account in the middle of receiving two payments, and provide no reasoning or notice. I no longer have access to any of my income information and now have to figure out how to receive my cancelled income. Customer service provided no assistance. More like customer disservice. Pay monthly to use this just for my life to be harder for it. These are people’s lives.

Glitches with sending invoices by email during peak business hours. Servers need to be updated.

Getting any information from them in regards to Payments will be impossible. They had me wait for 2 days stating my payment will be available then without notice they closed my account with no specific reason. The worst invoice company ever!

They will pull money right out of your checking account without warning. Be careful there are better apps out there such as quickbooks. They do not have good customer service either and you cannot get a hold of them. One transaction was $375 and another transaction was $3500 gone. Scammy tech company and I am very disappointed with them and the company Bill. Garbage

I had to verify a couple of items and supposedly this email that was sent to me and never was said that my account was deactivated. This kind of confuse me and I had to contact customer support. They said they were gonna send me emails and never did so this app is garbage they lie to you. They don’t help you in any way and then there’s no information of what happened why it happened or anything? It’s kind of like they’re just beating around the bush.

I attempted to use this app to invoice a customer who bought expensive camera equipment from me. After the deal was made I got an email of a “random audit” on my account. Despite responding to audit correctly they deactivated my account and all pending funds were refunded. This customer has not responded to me and I have no way to get the money back. They provided no reason for this. Customer service said there was nothing they could do to help me. Do not use this service, they will enable scammers to take your money and rug-pull you.

As a generator installation company, we have used Invoice2go for over a year and have grown significantly during that time. While the platform itself has been helpful, we have encountered a major issue with payment processing limits. Our business regularly invoices approximately $15,000 per generator installation, yet our monthly payout limit remains capped at $50,000. This means our funds are frequently held back, creating unnecessary cash flow challenges and forcing us to wait extended periods to access money that rightfully belongs to our business. What has been most disappointing is the lack of resolution despite multiple attempts to address the issue. We have submitted requests to increase our payout limits, provided banking references, and even had our bank verify our financial standing and available funds across multiple accounts. Unfortunately, none of these efforts resulted in any meaningful action or communication. For a growing business, reliable access to earned funds is critical. The inability to increase reasonable payout limits, combined with the lack of responsiveness, has been extremely frustrating and has negatively impacted our experience with the platform. I hope Invoice2go will improve its support process and provide more flexibility for established businesses that have demonstrated a strong payment history and financial stability.

You just gotta trust me on this one. DONT DO IT! They cost me what would have been a nice bid with a nationwide company, because they rejected their payment to me and made me look fraudulent.

I had this app for about a year ! And it went up on the prices since I had it . It’s always freezing up making me redo an invoice. It’s becoming an issue with glitches . I’m about to cancel !

They are holding almost $1000 of my money. Logged me out and o can’t get back into the app. They emailed me saying random audit. I emailed them everything they asked for and never received a reply please please please don’t download

Instant payouts keep getting put on hold. This has turned into a bait and switch scenario. I have used this app for over 6 years not sure what’s going on. Customer support is only through email and takes far too long to get a response. I have almost a million dollars in transactions and will be looking elsewhere for a new provider.

I bill the same three people, over and over. For YEARS. I use the instant payout feature. Now, every invoice I send gets held up for days for security review? Currently waiting on an invoice paid days ago still pending. I’m looking for replacements because you’re awful anymore. And I was happy. It’s all you

First off, you cannot call to contact the company. So if you have issues, you can chat but then they just recommend you reply to an email…. I’m on day 6 of waiting for a response. I opened up an account, sent an invoice, customer received invoice and submitted payment & then a few hours later, I get an email stating they cancelled my account and any pending payments would be returned. No reasoning, no solution recommendation, nothing. So here I am, a small start up company and my first real customer I have to reach out to and explain this situation too… one that I don’t even understand. Got a response via email after chatting with some one (oh and never getting said email, btw) and they want bank statements, copy of photo id and a selfie proving I’m who I say I am…. Why wasn’t this requested BEFORE my account was approved??? So now I wait… day 6 of wanting to know why they cancelled my account. What should have been so easy has turned into a pain and an embarrassment for my small family business. DO NOT RECOMMEND!

Very disappointed with Invoice2go’s service. My account was randomly deactivated with no clear explanation, and getting any real help from support was extremely frustrating. I sent multiple follow-up emails and got little to no communication back. At one point, I was asked to submit documents, then later told my case was closed and that nothing more could be done through that ticket. The entire process was confusing, unprofessional, and a complete waste of time. No customer should have to chase a company for days just to get a basic explanation about their own account. Based on my experience, the level of support and communication has been terrible.

13 year user here. This app was by far the best when I first started using it. Just enough features for a small business to use for basic invoicing and expense tracking. You could export reports right from the app, and expense tracking was good. Invoice2go is probably still a great fit more many people. I just don’t think it’s me anymore. I’ve switched to the monthly subscription, so I can back up my data, and make the move to something else. Such a shame. Just simple things would change it all for me. But it’ll never happen, based on the last 6 years or so of waiting. I’ve been waiting for many years for some basic improvements. A feature removed long ago was a very simple “cost of goods” system, that allowed you to bill an expense to an invoice, and when viewing the expenses you’d see the “tagged invoice” in the reports. That feature was removed, and eventually replaced with “projects”. Something that over complicated the original feature. But also, the reporting. Whether your using the app, or the website version, to get a report you have to; select the report (which most have current year, but if you want 2025 you have to select “custom” and do the date range) then click export, which then sends a link to your email, which then bounces you back to your browser for download, then you can open it. Talk about annoying.

I used this service since 2016 and will never recommend them after the way they treated loyal customers. They just kept going up on their prices and lowering features for forced you to open a bank account with some random bank. Anything else is better than this