Petlibro

I bought the newer version of the automatic cat feeder and hoped that paying a high price for a feeder would be worth it. I enjoy being able to feed my cat from anywhere through my phone, but I usually am unable to do this as the app glitches regularly. At least once a week I have to delete the PetLibro app because it will not load or reconnect to my device. Then I have to re-sync my device while it is directly next to my phone. So it’s not reliable, cost a fortune, oh and the battery only lasts one day after only 5 months of ownership. So it’s no longer cordless, too.

If you super tech smart you will probably be fine I have spent so much time trying to find what the company claims is on the app but nope. Go to settings to change WiFi nope been to all the setting no can see. QR code nope. Bluetooth, hot spot nope nope nope. Returning this product and the app

I use the PETLIBRO app with four RFID feeders. One feeder will not reliably recognize its paired collar tag. The tag pairs by scanning its QR code, but the reader does not detect it to open the lid. The lid still opens manually. I first reported this on September 28 and supplied a video and device photo. I’ve swapped feeders, outlets, cords, adapters, tags, and readers, tried another collar, and completed re-pairing. Support reviewed my video and said the issue was more likely related to the feeder base or RFID reader. I provided the correct serial number, resent the video when the original link expired, and supplied my receipt. Support then requested a firmware update, which I installed through the app. It did not fix the problem. After reporting that the update failed, I was asked to repeat troubleshooting I had already completed. I’ve reached out through email, website chat, Instagram, Facebook, Reddit, and TikTok. Despite contacting them across multiple platforms, I still haven’t received a substantive response to my requests for a repair or replacement. Two weeks, four support tickets, repeated follow-ups, and multiple escalation promises later, I still have no replacement decision or timeline. This has been the worst customer service experience I’ve ever had to deal with. I bought these feeders to control which pets can access each food, but I still cannot rely on the affected feeder to manage my cat’s separate diet. As of October 12, the issue remains unresolved.

After I did the firmware update it won’t connect to the internet no matter what I try, and I’ve tried everything!!

Like others I tried everything after getting this expensive new litter box and there is no way to connect to app and therefore to make it work. Returning. Strongly suggest avoiding at all costs. You will kill a weekend thinking you can make it work and regret wasting the money.

After the most recent firmware update, it stopped giving food and didn’t tell me. Cat got sick. Then it said the device is offline. Do not buy it. I am doing a credit card chargeback.

I’ve lost count of how many times I have added my fountain to my app. And it always loses connection when it starts running low 😩

As others have said the app lets you subscribe but there is no way to stop the renewal. No cancellation option here, only to move it to another device, and their website does not manage subs made through the app. I submitted a ticket requesting cancellation as my only option.

I purchased a Petlibro Luma Litter box that refuses to pair with the app. I’ve reached out to Petlibro on multiple attempts and still no response. The litter box is essentially a large paperweight. And there is no direct number to contact for support. Only an email that they never respond to.

I purchased the wet and dry feeders. The dry feeder has mostly worked except for instances when the app is updating and the product becomes nonfunctional for a few days. The wet feeder stopped working after 2 months. I have been trying to contact customer service over the last month. Their response time is pitiful. It takes a week in between messages to receive a response and the steps provided don’t solve the problem. Then, you have to wait 7-10 days to get another response. In this day and age I haven’t dealt with a company with such poor customer service in a long time. Do not buy from this company. They are a scam and do not provide quality products.

Purchased Granary Feeder 2 and app is straight up does not work outside home network. Biggest scam out there. Save your money and purchase another feeder instead.

I get notifications constantly from the camera feeder for timestamps 12+ hours ago. It’s 3pm why am I being notified of a cat on the camera 8 hours ago?? Also the paid features are invasive. They prompt constantly for various things that seem native to the app and then it’s just actually a dead end to sell their subscription. Pissing me off. Why would I buy your subscription if the free version doesn’t even work right

Ever since this update came out my smart cat will no longer connect to Wi-Fi router or hotspot. Requesting immediate switch back to previous app version. No home and cats are not getting their meals. URGENT REQUEST

Feeder is good, but I HATE this unintuitive app. Key features are hidden away in such weird ways that I forget where they are every time and spend 8 minutes desperately poking around for stuff that should be front and center. Please redesign this miserably bad thing.

I purchased two new feeders that are used with this app. I bought them less than a month ago. After installing a firmware update today both are beeping nonstop. None of the troubleshooting help is actually helpful and tech support is equally useless. Lots of other people online have similar ongoing issues. Does petlibro have the most incompetent software developers possible? What is going on over there?

The customer service isn’t responsive and ghosts you after 2-3 email responses. They have a lot of technical glitches so many that I can’t even connect the device.

I have a water fountain controlled by this app. Now I got a new phone and needed to sign in again, and they’re forcing me to enter lots of information about my pet before I can even manage my device again. Pretty clear they’re just going to use this for marketing or sell it. I didn’t sign up for this scummy nonsense.

I just bought the cordless water fountain less than two days ago and the battery is completely deleted after a full charge. I did some research and found out it is because I don’t have home internet service. I wanted to connect using my iPhone hotspot but this app is stuck on the “Connect to WiFi” page and it’s not showing the hotspot option. Waste of money on the device and absolutely useless app.

Bought this in hopes of relieving myself from feeding our new tiny kitten who needed wet food 3xs a day every thing on this thing is awesome except it DOES NOT STAY COLD. Do by noon the food is spoiled and he won't eat it. Great idea just doesn't work.

had this for 4 months and already has hardware issues and their customer support is trying to beat around the bush when ive already done a hard reset multiple times.

I genuinely love these products when I first got them. I’m the owner of the automatic wet food pet feeder and a dock stream. The automatic feeder has had issues three times this year, where the food tray keeps spinning incessantly. My cat is now too afraid to eat her food and this product has become obsolete. Most times when you contact support they’ll just send you another one. I don’t want another one, I want the products to work for me long-term. There’s constant bugs in their firmware probably causing this. Find another option if you’re looking for a wet food feeder. I’m over this.

I’m getting really sick of buying a product and then being locked behind a paywall that’s MORE EXPENSIVE THAN THE PRODUCT ITSSELF. If yall actually cared about pets health you wouldn’t be charging 130$ yearly for their recommended daily water intake. Also after reading these reviews I am overjoyed I did NOT get one of their auto feeders… failing to give notice about outages and the feeders not working.

The feeder stopped working without any warning. The app says a request error and can’t even use the device. They will leave your pets starving. I do not recommend!

The light keeps going on every 12 seconds and there’s no feeding. It’s a glitch. I tried unplugging and then Replugging it in and there is no difference.

Very upset with this project as you cannot share the pet info with family members because they need to make an account with Petlibro and even if they have an account it does not accept your gmail or outlook email account for username. I cannot get ahold of ANYONE at the company by phone or online to help with troubleshooting. Never had this issue with PetSnowy my old brand. Their app is nicer but the sharing is terrible. Needs to be more user friendly and acceptable for all emails. It asks for a Petlibro username or email but you don’t have a user name when you sign up with the company. Poor sharing quality. Would not recommend if you were looking for this option.