Canopy - AI Online Safety App

Their software takes over your devices and causes nothing but problems. It will not uninstall either so I’m having to factory reset my devices to get the software removed. I called their customer service for support and the agent hung up on me because he did not know how to resolve it. Update: the line going silent tends to happen when your agent hangs up. This app is malware.

I'm trying to get my act cleaned up, but the app is not letting me do that! Bruh

Definitely not worth it to purchase. I am sure there are other apps better.

This could be a great application if their designers would actually put it on their phones and live with it and fix all of the issues with other applications that must go through the stupid VPN they use! I would love to keep using it but there are way too many issues that cause problems! It seems to be 100% with the screwy VPN!!!!!

The app does exactly what it says it does, very useful for blocking adult content. I tried it on both my PC and phone. However, The app nearly bricked my computer to the point I could barely use it and noticeably slowed the performance of my phone. What made me decide to uninstall was the AI accountability partner feature. As soon I tried it, I started getting Israeli-based ads on my social media. Made me feel very uncomfortable about what exactly I had installed on my device.

Everything started off good, but for some reason they went from charging me $15.99 a month to $99.99 a month and support has been no help. Whatever you do, absolutely do not trust this company, they will steal from you.

Heard great things about Canopy from a friend and wanted to use this instead of Covenant Eyes. I do appreciate all of the features when it comes to proactive blocking and screening and the fact that there is device removable prevention so that you can’t take it off of your devices. However, there is a huge when it comes to using my phone in general in CarPlay in the car. I’ve noticed that after I enabled removal prevention, my CarPlay is not working properly. Music and podcast start lagging and glitching as well as using navigation like Apple maps or Google maps. I really wanna keep using this app for all huge benefits, but especially as someone who drives everywhere and anywhere and needs navigation, this could cause a huge hindrance. If the team could fix this ASAP, I’ll more than happy give five stars!

I just wanted to try this app out and now I can not uninstall it. I press remove canopy and it takes me AI Ally, which then takes me back to remove canopy and then that directs me to AI Ally. Would not recommend at all

With the new iOS update, I’ve gone the entire day with horrible internet issues, apps not loading and working properly. I’ve had issues with Google Chrome on my MacBook where I’ve been having to constantly hit enter to enter into a website because my internet is going out. I can’t login to a public WiFi like at a Marriot hotel. All of our other devices work fine, but the devices we need canopy on are only experiencing these issues. Canopy is the culprit. Having an accountability partner and blocking adult sites is great, but it shouldn’t come at the expense of intermittent internet issues on their VPN.

Absolutely horrible experience. These apps hijack the device. Installation is a total mess. The help desk is a chirpy AI idiot. Cannot reach a human once your device is all locked up.

Once I found out this is an Israeli-based company that routs all your traffic directly through Israeli servers, I decided to delete it. Once I did, I couldn’t access the internet and had to do some obnoxious troubleshooting

Had canopy for 3yrs small increments of improvement latest issue is screen time tab is missing on desktop and IOS and Android. Customer service has always been trash but most of these apps are usually so I don’t expect much. Price is expensive and not worth renewing. Running 2laptops and 3 devices. Microsoft and Xfinity do better in monitoring and their interface is so much easier to use. Canopy has become so clunky and overly added trash options that don’t work. I’ve tried reaching out to customer service for help but gave up . Run away or pay if you like to throw money away. I should add a go fund me account that will be money better spent!

I tried so may different suggestions from the AI “support”. I could not access the internet at all from any apps. Once Canopy installed even basic local network access stopped working. Rebooted, removed other vpns (TailScale), etc. Uninstalled canopy and everything was back. I wasted a lot of time trying to tweak the configuration too. Make sure things work while in trial.

This was advertised as “built by tech people.” Yet it is extremely buggy. My son started at a new school, and Canopy is preventing all internet access. I tried overriding it temporarily to test if that fixed the problem, and the AI bot said “no.” When I explained that I was the Father and owner of the account, it still said no. Ridiculous.

Good idea, poor execution. Maybe it works better for others, but Canopy has prevented me from doing normal tasks on my Macbook, like using the internet for pretty much anything. This is even after messing with the settings to the best of my abilities. Will be checking out Covenant Eyes instead.

Some emails will be blocked, shopping websites, service apps and much more.

I canceled my subscription during the trial and they still charged me for the subscription. I’m currently fighting this transaction with them as they have been very slow to resolve this issue.

The tracking feature does not work correctly, no matter how many times I elevate the prob, same useless responses

It’s too easy to get around even with an accountability partner. Also for whatever reason it just doesn’t work for certain browsers.

support is all AI and unhelpful

I can’t even use the app after I follow the instructions to download Conopy Shields. When I try to go back to the app to adjust the settings the app won’t open because of the VPN. Unless I’m doing something wrong I don’t understand how to fix it

This app is homophobic

The phone that has the blocker downloaded has been playing porn on the twitter app without alerting me or blocking the content.

I keep getting a message that says “canopy would like more access to your photos.” It gives me an option “keep current selection” or “allow full access.” Regardless to what answer I select! this annoying!!message keeps popping up all day every day!! OVER AND OVER AGAIN on my screen and I have to stop what I’m doing to make a selection because I can’t get this to go away!! I checked my notifications settings and it shows I have notifications turned off for this app but this message keeps popping up.

The interface is clunky, and cumbersome to use. When I removed the client app from my son’s phone, I am now unable to install any other MDM software due to the Canopy somehow running in the background (despite the fact that I deleted the app AND the Canopy MDM). Canopy’s only solution is to reset the phone back to factory settings. I do not recommend!