Photoroom: AI Photo Editor

Errors right off the bat & continue

The app advertises a one-week free trial, but I canceled on the very same day I signed up, and the app confirmed that my subscription was canceled. Despite this, I was still charged. When I contacted support, they told me to contact Apple. When I contacted Apple, I was told to contact the developer. I have been sent back and forth between both parties, with neither taking responsibility or resolving the issue. Advertising a free trial, confirming a cancellation, and then charging the customer anyway is unacceptable. What makes the experience even worse is the lack of accountability and the frustrating process of trying to get a straightforward billing issue resolved. Customers should not have to fight to avoid being charged after canceling within the advertised free-trial period. This experience has left me feeling misled by the advertising and disappointed by the customer support. I would caution others to be careful before signing up for the free trial.

Sucks big time

I just started my second year and totally switching. The updated app sucks and takes way more time. It’s not intuitive at all & there is no customer service when you need help. Google does a better job for me and it’s been free

Tried to use the retouch feature to remove an unwanted person and the photo doesn’t save with the removal?????

So I canceled my subscription to Photoroom. I did not like how the app was. Checked my account and they attempted to take $12.99 out of my apple account after I’ve been cancelled with them.

I just discovered that I have been charged $12.99 EVERY SINGLE MONTH since December 2025, and it is now October 1, 2026. That’s roughly $130 that I have unknowingly spent on this app. The worst part is that I had absolutely NO CLUE I was paying for this subscription. I have not knowingly used this app or intentionally signed up for a subscription. I only discovered the charges by going through my card transactions. Once I finally realized what was happening, I tried to cancel the subscription, and canceling it was ridiculously difficult and confusing. It should NOT be this hard for someone to figure out how to stop recurring charges. If you’re going to make it easy to subscribe, it should be just as easy to cancel. I’m extremely frustrated that I lost approximately $130 without even realizing I was being charged. That’s a significant amount of money, especially when I received no clear indication that I was continuously paying for a subscription I wasn’t using. I really hope Photoroom takes responsibility for this and considers refunding these charges. I understand that subscriptions can be easy to overlook, but the fact that I couldn’t even easily figure out where the subscription was coming from or how to cancel it made this experience even worse. Check your bank and credit card statements if you have ever downloaded this app, because apparently you can be charged month after month without realizing it. I’m extremely disappointed and will not be using Photoroom again.

DO NOT waste your money on this worthless app! terrible app, terrible company, and there are free options that are much better available!’ Don’t waste your hard earned money on this thing. Wish I could give it 0 stars..

⚠️ PLEASE BE EXTREMELY CAREFUL BEFORE PURCHASING ANYTHING THROUGH THIS APP. I signed up for a yearly subscription ONE TIME, and somehow I was charged six consecutive times, once every week, for a plan I never signed up for or authorized. What makes this even more disturbing is that I wasn’t even opening or using the app during this time, yet the charges continued to come out of my account. I never knowingly agreed to these additional subscriptions or recurring charges, and I certainly did not authorize someone to keep charging my account week after week. Now I’m left dealing with approximately $200 in negative balance in my bank account because of charges I never expected or approved. The tools themselves may work, but the way these subscriptions and charges were handled has been an absolute nightmare. A subscription should NEVER be changed or added without the customer’s knowledge and consent. If you’re considering purchasing anything through this app, please check your bank account and subscription settings very carefully. I would strongly recommend making sure you understand exactly what you’re being charged for and monitoring your account afterward. What was supposed to be a single yearly purchase turned into multiple unexpected weekly charges and a negative bank balance. That’s completely unacceptable from my experience.

I tried the free trial and while this app is good for removing the background of pictures, it is useless for generating AI model images (which is what I was using it for). The AI model photos do not listen to feedback or make any changes when asked. I can’t use pictures that don’t show the item realistically, so this app is useless for me. For example, when trying to generate an AI model wearing a dress, it will generate the dress way too long and will not make it shorter no matter how I ask.

Fraud

Mauvaise app👎🏻

Terrible at put shadows when you don’t want them there. I’ve spent hours trying to fix photos and it makes them worse actually.

After seeing the horrible reviews I’m definitely not using this app or service and it’s sad because I’m a product designer so this could have been big for this app

I clicked on “Free” tried this apps feature, it kept asking to try more additional features for more cost, I declined. I CANCELLED the app within minutes after clicking on it and NOW I’ve been charged $16.89 even with in their FREE 5 day trial that advertised $5.99 for a week. And Apple won’t Refund me my money. ITS A SCAM APP!!! The app does NOT do what it presents while in the “FREE” stage or at the $5.99 option. You have to opt for the additional cost for all the PhotoRoom features.

Never ever ever buy this app and its subscription it’s a totally circular circus so they can keep your machine and have no chance of ever cancelling. They should be reported to Apple and removed from the store

This app is awful and the price is through the roof and you can’t use it without paying

You gotta pay a fee so if you don’t feel like paying you can find much better apps that do the same thing FOR FREE

I’ve been using Photoroom for about 3 years, and today it just… stopped working. All I want to do is to remove the background from a photo, but in the place of the homescreen, there is a little loading wheel and nothing else. I’ve waited a long time, multiple times, in fact, and it just didn’t load. In the past, I’ve had good times with Photoroom. But today was probably it’s breaking point. Hey dev, if you’re out there, could you fix this? I don’t have the newest version, unfortunately, but I have the latest compatible version for an iPad 17.7.11. I think that it will work if I had the latest version or something like that, but the iPad doesn’t have any updates for it’s software. I just checked multiple times, and it says, “iPadOS is up to date.” Please help. I really need it. Thank you.

I’ve spent hours dealing with duplicate accounts, repeated monthly billing emails, and subscription problems support still hasn’t properly resolved. The web version and iPhone app show different designs and export allowances, despite supposedly being the same account. The AI fashion models often alter the clothing, and other AI edits produce nreliable results. Extremely frustrating for a paid Pro subscription.

App has crashed more than 20 times today. Crashed the whole phone 2 of those times. Ever since the update this morning, is UNUSABLE. PLEASE FIX IT, I pay for this!!!

Subscriber since January 2022. Returning after a hiatus, I’m disappointed by how overly complex the app and its pricing structure have become. Resellers rely on speed: batch upload, background removal, template, done. Now, navigation feels clunky, and gating simple features like exports behind complex pricing meters creates unnecessary friction. I’m prepaid through July 2027, which gives me just enough time to retrieve my saved content library while I figure out how to work around these new limitations.

I would give this zero stars if I could. The app didn’t do exactly what I’d hoped. I signed up for the free trial, and none of the platforms will let me cancel my subscription.

Even tho this is a great app to use, trying to cancel the subscription it nonsense. It shows that it’s going to renew on September 19th but yet trying to cancel it thru subscriptions on my account it’s not there as if it’s hidden. Don’t download this app unless you want it haunting you

I signed up for a seven day free trial to see if I like this app. I even have s screenshot saying it was a seven day free trial. But they charged me within 48 hours. I promptly canceled on that second day and they refused to give me a refund.