LifeLock Identity

This app is crashing to much

Love to say it’s great but so far I haven’t been able to do anything on the app, online is also difficult and frustrating!

As with most apps, these are not useful for those who have site issues cannot expand the point size to be able to read what’s in the app

Difficult to cancel subscription. Not a very good service.

Current “improvements” include not being able to use Face ID no matter how many times you log in with Apple ID and then accept the prompt to use Face ID from then on. Also, repeated spinning wheels of death when responding to an alert.

I noticed my name was spelled wrong, and my free trial engine, and I can’t pay for it because none of my scans zoned through and I was one and I realized they spelled my name wrong, and you’re saying it’s my fault, but I gave him copies of my Bank card copies of my license copies of my Social Security card and they couldn’t see that my name is MICHAL not MIXHAL. When I go and talk to Chatbot, you can’t recognize me because my name spelled wrong so figure that out. Nothing you want me to renew it for 1598 and I haven’t got a scan yet for the free crowd. Or the month so I don’t know if the app good or not because it just trouble I put all my information and I spent the whole day with all my information is and nothing with all my cards and all my identification and all my information I get now we can’t renew I can’t use it and everything so positive so my emails my bank information all that is on hold because the link all in Norton 360

You can never login if you have two factor authentication turned on. Once you leave the login screen to retrieve your two factor code you are sent back to the login screen thus a vicious circle and impossible login! FIX THIS!!!!

hard to navigate and to get in touch with people

Norton sucks. I got a message to update my account and when I tried the system wouldn’t let me. I followed all instructions and still it won’t let me update.

Really? I gave this app info and it jacked my husbands information!

When I needed help they sent me to a government web site. USELESS A WASTE OF TIME AND MONEY!!!!!!!!!!

This really gripes me when I am forced to upgrade my phone because application versions are no longer supported.

The app does not have a way to find out when my subscription expires. when going to the chat it tells me to go to a page that does not exist.

If you’re expecting a fully functioning mobile app, you will be seriously disappointed. LifeLock mobile app continues to have issues with support chat. Both AI agent and human agent chat windows cut off pieces of text repeatedly, making it impossible to send a coherent message. There are also issues with the notifications for data broker activity. The app redirects to a page for removal request but all of the links are broken. All of this is ongoing and unaddressed. The app performance is a foundational failure is unacceptable.

I tried changing my Lifelock app to the new style since they said I can change back at any time. That is not possible at least from all the resources I have used to change back. I do not like the new style at all!

This is one of the most confusing apps that I have ever encountered. They have me going in circles. I was in a chat with them for an hour before they told me that I had to call…….

Since the latest update, the app does not work at all.

I was on vacation and lost my wallet. I immediately came to LifeLock app looking for them to help with cancellation of cards, lost Driver’s License, Insurance cards and social security card. What I found was of no help all it did was tell me what to do myself. Needless to say I had to call every one and inform them of the loss. I was hoping that seeing all my stuff is in LifeLock they would be able to lock everything down for me. This giving me time to contact banks and credit companies. Especially seeing this happened on Labor Day and all banks are closed. Will not be renewing.

What is the problem with you people? You notify me about AN UNUSUAL CHARGE ? It’s the SAME CHARGE we have been getting Month After Month, Year After Year for about 6 Years!!! Does THAT sound like a FRAUDULENT CHARGE to YOU!!! It sounds more like STUPID HARASSMENT to me!!!

Doesn’t remember settings, facial recognition works sporadically if at all. Totally useless!!!!!!!!

If you have LifeLock and want to speak to an Agent, and the wait time is in excess of 30 minutes, and the App logs you out in 15 minutes, there’s a problem…

What happened to clicking on Classic? This interface stinks. Where is my stuff? Horrible

Yo, I spend way too much on this service for you to be trying to sell me credit cards. If I wanted that, I could cancel and just use one of the free credit monitoring systems. Definitely canceling after my year is up.

Last update sucks. Can’t get into app at all. Just freezes on meet the new LifeLock app look

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