Jotform - Form, Sign & Survey

I downloaded the app today to use a new business. I just started as I’m making my forms, I randomly get suspended with no warning or anything. All I was making was a Client intake form and then also showing. A form for the types of packages. Was only on the app for two hours and got suspended.

Their CS is ran by ai. I have tried to contact them numerous times. When trying to submit a form-it says I have to enter my email first, which I did but it still won’t submit. Can I please have a direct contact email please? This is a paid account and presently I can’t even use it.

I really want to like this app because it is a useful tool, and when we first started using it, it worked well. Unfortunately, over time the experience has gotten progressively worse. My biggest frustration is the forced automatic logout every two hours. This happens on both desktop and mobile devices. Having to repeatedly log back in on every device we use makes the app unnecessarily frustrating and inefficient. There is no good reason a user should have to constantly reauthenticate during normal use. Customer service is another major problem. You cannot talk to an actual person, and you rarely, if ever, deal with the same person twice. You submit an issue through the app and then receive repeated assurances that the issue is being investigated or that the developers have been contacted, but the problems often never get resolved. I have a support request that has been ongoing for two years. After months of repeatedly following up because nobody proactively followed up with me, I eventually stopped trying. Two years later, the issue still has not been fixed. The app is also slow and buggy, particularly when editing forms. Tasks that should be quick and simple can become unnecessarily slow and frustrating. It is disappointing because this could be a very good and useful product. Unfortunately, the combination of forced logouts, poor customer service, unresolved issues, slow performance, and bugs has made the overall experience increasingly frustrating. I wish I could give it a higher rating, but the reliability and support simply are not where they need to be. Edited response Edit: The developer’s response asking me to reach out to support again and provide an existing ticket is actually a perfect example of the communication problem I’m describing. I have already contacted support about these issues multiple times over the past two years. The issues have been repeatedly “elevated” to the developers, only for me to hear nothing for months and eventually discover that the case had been closed because they were unable to reproduce the problem. No one even contacted me when the case was closed. Each time I contact support, I end up dealing with someone different and having to explain the entire situation again, because the previous history apparently isn’t being reviewed. So being asked once again to contact support and provide an existing ticket isn’t really a solution—it’s part of the problem. The same applies to the other concerns I raised. The mandatory two-hour logout policy is extremely frustrating and gives the user absolutely no control over how often they have to log back in. I understand that this is the company’s policy; my criticism is that I believe it is a poor, unnecessarily restrictive, and very user-unfriendly policy. As far as the slow and laggy editing experience. Again, this is an issue they should already be aware of. The fact that they continue to respond like they know nothing about it is quite baffling. My frustration isn’t that every problem has to be fixed immediately. It’s the repeated cycle of reporting legitimate issues, being told they’ve been elevated, receiving little or no follow-up, having cases eventually closed without meaningful communication, and then being asked to start the process over again. I think it’s reasonable to expect better communication, better follow-through, and some acknowledgment of the history that has already been provided.

This app WAS awesome and made workflows that required “approvals” from multiple people convenient and fast. I don’t know what happened but all of a sudden there’s no way to approve or write comments on workflows through the app. That basically makes the app completely useless. Even just trying to view workflow and form submissions is clunky. The app constantly crashes forcing me to restart it to continue to search for the form submissions. Fix this!

They charged me 300.00 when they promote monthly payments. Never will use this app again.

Very annoying. Not user friendly. Blocked my account bc I needed to build a form that required my clients ID. But they have no issues using ai to track what you do.

I worked hours on a form and I just got suspended with no warning at all while I was working on the form! The fact that an automated system can just arbitrarily suspend me is scary. This is not a good model if you are counting on these for business.

You can't talk to someone directly, they will email you back. what's even worse...you can't talk to the same person, so when the first person asks you a question or tries to help then asks you to do something a new person will come in to the conversation and you will have to start over since they don't read the whole conversation. a problem that could take 5 minutes talking to a real person takes days with waiting for responses, bad solutions, and then multiple people stepping in during the process. they know this is a horrible process and that their customers hate it yet don't do anything about it. don't use this app!!

Our teams use this app to audit work from contractors. It’s extremely frustrating taking 15-20 pictures to then submit and have the system crash and not save the work. I continue using it because this is what the company uses, but it was up to me. I would have discarded this app a long time ago.

Outdated tech! AI has rendered this entire business model obsolete. Any ai agent can build better looking, more functional, easier to use form for a fraction of the price and a fraction of a cost. Their business model is to lure you into paying for premium options and hoping you forget to cancel your subscription. Buyer beware!

my business partner and I have been using your forms and the app for several years, and ever since it updated a few weeks ago it has been complete garbage. We have to constantly log out close all windows and then log back in and refresh to see new form submissions. It runs extremely slow now also. It’s getting to the point where if something isn’t fixed, we will sadly be looking for another service to switch to. We both have the app and it’s not even showing us the same information at the same time. Terrible.

They doubled charged me for 7 months totaling in 1000$ in overcharges and they refuse to refund, or give credits. Find an app that won’t scam you

I was using the app for bookings for my exercise classes, the free starter plan worked well for up to 100 entries a month, which I used for nearly a year but I required more so I needed an upgrade. I was willing to pay but the jump from free to a bronze plan is so large and expensive it wasn’t worth it. I’ve moved over to Google Docs for free with zero issues.

I’ve had a lot of instances that the app just simply won’t open. Seems to happen right after I get a submission I have to open and exit it multiple times to get it to open and even then I’ve had to wait over a day before it will allow me to open it again.

This app sucks! Wouldn’t let me make or log in to any sort of account. I don’t recommend using this app!

No real people to help you. Glitchy on platform

I really love using Jotform for our clients websites- way better than most. However, the app - When you receive a notification- just hangs on the opening screen. I have seen other reviewers with the same complaint- and the developers come back and say they cannot replicate the problem… 🤔hmmm. I think you need to look again.

I ended up going with another app for my tattoo inquiry forms. Their free version caps you with storage before you ever use up the 100 form submissions and then it simply won’t work anymore. Ridiculous they advertise the free version as being able to get 100 submissions when that’s far from the truth. And their first tier payment option is WAY too expensive for a form submission app. There should be a $10 version for people who get less than 100 submissions every month and dong need the $20+ version. The app I use now is free with no storage cap AND if I needed to pay it’s only $10 a month for their basic package. (It’s forms.app on here). Jotform got greedy and I’m done with it. If I could give 0 stars I would. Do not pay for this when you can get the same thing from other apps cheaper or for free with no limit on storage.

Never actually loads. It just hangs with the Jotform opening screen. It is useless because it never loads.

The app constantly hangs when loading. If you have time to waste it is a decent app when it eventually loads. If you don’t have time (most of us don’t), it is extremely frustrating and generally not a useful real time tool to access Jotform.

App won’t download onto my phone very disappointed

App keep crashing

For how broken it I don’t know why they charge, they owe me money for wasting my time on a busted service. I spent 3 hours for this stupid program to delete itself. Not sure how this supposed to be used by business

I have no clue what this service is. This is the second month that I have seen a charge on my credit card for this company. I disputed the charge and changed my credit card and still they are charging me. I tried finding a customer service number to call and all I get is some AI number. There doesn’t seem to be a live person to talk to.

this mobile app never opens on my phone. useless.