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Norton 360 Security & VPN

Product rot Commodity APIs

Gen Digital Inc. · Utilities · Free · v26.18.0

View on the App Store (iPhone) ↗
Review-rating drop
0.68

2026-Q1 2.72 → last 90 days 2.04, text reviews

Peak quarter
2.72

2026-Q1, text reviews

Last 90 days
2.04

text reviews

Store rating
4.65

all 182891 ratings, incl. star-only

Store gap
2.61

store minus reviews

Est. MRR
$837k

#7 top-grossing, Utilities

store 4.65 · reviews 2.72 → 2.04 · gap 2.61 store 4.65 reviews 2.04

Store ratings include star-only taps from in-app prompts, which skew high. The peak and recent figures come only from people who wrote a review, which skews low. Compare each against itself: the drop is the signal, and a big gap between the two usually means heavy rating prompting is masking unhappy users.

Average rating by quarter from 500 text reviews

2★3★4★5★ 1★ 2025-Q4: 2.36★ from 33 reviews 2.36 2025-Q4 2026-Q1: 2.72★ from 189 reviews 2.72 2026-Q1 2026-Q2: 2.37★ from 174 reviews 2026-Q3: 2.26★ from 94 reviews 2026-Q4: 1.80★ from 10 reviews 1.80 2026-Q4
Faint bars have fewer than 8 reviews. Text reviews skew negative versus star-only ratings; read the direction, not the level.
Show as table
QuarterAvg stars Reviews
2025-Q42.36 33
2026-Q12.72 189
2026-Q22.37 174
2026-Q32.26 94
2026-Q41.80 10

Recent 1–2 star reviews

Worst antivirus

★ · v26.18.0 · Oct 13, 2026

I’ve had Norton for over two years and I can tell that it’s a useless antivirus. Instead of protecting your data , they will sell it to third parties. I paid extra for extra protection to remove my data from the dark web and instead I’m receiving thousands of emails every day. This is the WORST one I’ve ever had. You are paying money to sell your information

Customer service

★ · v26.18.0 · Oct 13, 2026

Difficult to use Cannot Get a live person

Hacked

★ · v26.18.0 · Oct 10, 2026

I got hacked after buy this antivirus

Selected “free 2 week trial” was charged immediately and MORE than 49.99

★ · v26.18.0 · Oct 9, 2026

I have been looking for a good protection app and Norton had very good reviews that I am rather doubtful of since my interaction last night. I clicked on the 2 week trial, after that 49.99 a year. I double clicked to complete download and my Amex texted me a charge from Norton for 57.98!! I didn’t consent to 49.99 until after the 2 week trial. It’s unethical to charge even more!! So far I haven’t noticed what this app is doing for me, it’s giving me advice on over 20 websites that I need to physically go to and figure out what password I ever used and then change it….this will take me so long to do. I feel duped already and there is zero live help, no one to contact.

Garbage and scam

★ · v26.17.0 · Oct 4, 2026

The same day of installation they should have sold my personal data, which resulted in a million of spam phone calls. This never happened anytime before or after.

Garbage

★ · v26.17.0 · Oct 2, 2026

Before you waste your money, read the most recent reviews. Look at all the 1 stars. Well-deserved. This app sucks. Google or use AI to search: does Norton 360 pass the VPN leak test? Then you'll realize why you shouldn't buy this app NordVPN more reliable And the app turns itself off. Without notice Doesn’t work with any Starbucks either. What good with that do you? What else is wrong with this app we don't know about? Don't waste your money or risk your security before you google this horrible app to learn how bad it is

Corrupt

★ · v26.17.0 · Oct 1, 2026

Seems to allow suspicious activity and password hacks. After deleting app had to delete several programs and reset things to protect data.

Much claim , Little to show

★ · v26.17.0 · Sep 29, 2026

I used Norton Utilities many years ago & it was a great product. Now it just waste CPU , lots of bells & whistles.. just a total mess. The Driver update App also installed various updates without backing up options being on … It messed up my whole system. Beware as after so called optimizations, another product found tons of errors.. All the 5 stars rating assume it is working great until it won’t.. !!

Norton 360 App won’t open after successful verification

★ · v26.17.0 · Sep 21, 2026

I’ve used Norton for many years and been happy with it. But today after successful verification through my email AND text it gives a white screen with only showing a back arrow in top left corner.

Bad VPN

★ · v26.17.0 · Sep 18, 2026

Doesn't work and keeps glitching

Terrible vpn

★ · v26.16.1 · Sep 13, 2026

VPN is worthless. Only thing it is good at is blocking the user. The app is so worthless their feedback application FREEZES if it is less than stellar. Looking for a new one, ANY IDEAS

Fraudster

★ · v26.16.1 · Sep 13, 2026

Norton is the same fraudster they claim to fight against

Takes way too long to update. That’s my only complaint.

★ · v26.16.1 · Sep 10, 2026

Yup

If you are added by spouse FORGET IT

★ · v26.16.1 · Sep 9, 2026

my husband added my email to his plan and I have the app on my phone. It is completely useless to me. I can’t even scan for viruses . It’ll say, “ we sent a code to ****** my email and it never comes through . So it wants to try another way and sends one to my husbands email which does me no good. Several things seem to be available under our plan but I can’t turn any of them on. I get enough spam that I practically don’t use email anymore. I’m sick and tired of it. Even the VPN. I can’t tell where it’s saying I am or let me say where I want it to show I am. You’re just an app on my phone that does nothing as far as I can see

Scam

★ · v26.16.1 · Sep 9, 2026

I subscribed through the App Store only to find out the only thing to be found was the charge. The subscription never appeared, I was on the phone with a customer service rep 30 minutes and they didn’t do anything. So disappointed Yes to both questions, I already asked for my refund

Doesn’t Work

★ · v26.16.1 · Sep 8, 2026

I have absolutely been hacked! And the password that Norton wrote for me, has now been found in a data breach. Apple iPhone caught that. Most of my accounts like Facebook and gmail got compromised.

It uses AI, which exposes & collects our data.

★ · v26.16.1 · Sep 5, 2026

It now uses AI, which exposes & collects our data. USING AI IS THE OPPOSITE OF PROTECTING DATA. AI violates the privacy of users. Even if Norton eventually stops using AI, the damage has been done to Norton’s users.

ONLY FOR RICH

★ · v26.16.0 · Sep 4, 2026

This vpn is bad 😭

SAME PROBLEM

★★ · v26.16.0 · Sep 3, 2026

Has not been fixed yet AT ALL. From what I told y’all last time.

The You are yr but the ou

★ · v26.16.0 · Sep 2, 2026

n I I This uhy

David Gilmore

★ · v26.14.1 · Aug 25, 2026

I bought the premium Norton to protect IPhone but it will not download to my phone without purchasing N 360 security & VPN again.

Downgraded to make you buy upgraded plan

★ · v26.14.1 · Aug 25, 2026

So the only thing I’ve noticed is the pay more get more upgrade wow what an improvement!🤔

Horrible

★ · v26.14.1 · Aug 24, 2026

Will no longer allow my daughter to play videos on her iPad. She basically can not do anything with her iPad and we are going to have to buy a new device which we can’t afford.

Can’t Download

★ · v26.14.1 · Aug 24, 2026

I have 2 devices protected but when I try to add 3 more the software wants to charge me another fee that I originally paid. When my subscription expires I will not renew. Too much trouble with Norton.

Huge battery drain

★★ · v26.14.1 · Aug 24, 2026

In two days Norton drained 15% of my battery with absolutely nothing else running.

The opportunity

What would it take to build a viable competitor, what would it cost to run every month, and a prompt to get started. Generated from the reviews on file; one LLM call per brief. Set ANTHROPIC_API_KEY for a real brief; the stub only fills in a template.