iFIT Workouts

I’m extremely disappointed with NordicTrack and iFIT. During my workout, the Bluetooth connection suddenly failed, causing the app to display an error, the treadmill to shut off, and the incline to rise on its own. On top of that, trying to access the customer support app has been frustrating due to login issues and not receiving password-reset emails. For the amount of money these machines cost, customers deserve reliable equipment, functioning technology, and better customer service.

They have a lot of selections and right at first they are great. But unfortunately my longevity with them seems to mean nothing to them. I have struggled to get my phone connected with my equipment for a good two years now even while I was paying for access to their system and they couldn’t help me troubleshoot. They said they would deal with it and they NEVER have! I am so very disappointed in this company. I hope they get better but BUYER beware!

$1000 Nordic track useless without subscription. Now the website and app is having issues. I cannot even use my treadmill in basic mode. I cannot get ANY troubleshooting assistance from IFIT. Only AI, which repeatedly tries to send me to the same link that got me to ai. I believe I will attempt to sue in small claims for the cost of the treadmill and unused portion of my three year subscription. Stay away fro iFIT products and NordicTrack Update: I have received an email from iCON health and fitness. I assume it is a part of iFIT. I was directed back to my.iFIT.com “where you can find additional resources.”This should confirm the previous comment regarding customer service. “…hope you find a resolution that allows you to get back to your workouts soon - iFIT”

This used to be a 5-star review. My treadmill broke down nearly a year ago (on extended warranty) and they’ve been jerking me around ever since. A tech has been to my house 5 TIMES to replace different parts, with no effect. I spent another 90 minutes on the phone today, with repeated holds and transfers, only to have the last person tell me sorry, the service rep hasn’t written a note yet, and everyone has left for the weekend. All I can say is, if you buy an IFIT product, you better just hope it doesn’t break down, because trying to get it fixed is a protracted, mind-bending nightmare. The tech who now know the way to my house without directions is experienced and helpful, but IFit and their warranty contractor UTS have been terrible.

Update (10.7.26) - I’m really starting to get frustrated with these videos to the point where I no longer feel joy in riding - everything about these videos clearly shows that iFIT cares all about the trainer and not a single bit on the rider, or consumer, and with NordicTrack we are left without any other options. There should be 1. No turning the camera sideways to face the trainer as they are talking making us have to watch and ride sideways. 2. The camera should never face the trainers making us ride backwards. 3. Stop cutting to artistic shots. Just follow the path. From start to end. These are not cinematic, Oscar-worthy “films” they are about exercising and healthy body and mind. Just ride. NordicTrack - please consider this feedback - I don’t really know how much more I can put up with this and probably can no longer return the bike which is not what I want to do… but seriously… please. I am now begging… UPDATE (8.4.26) —— first thank you for the genuine response, especially after I realized I used harsh words that were unwarranted and extremely inconsiderate. For that I’m truly sorry. I was literally typing while riding so I was probably a bit “triggered and definitely not fully attended. Anyway - I am sending your support team a bit more of a thorough and respectful constructive email to the address you provided. Again sorry for the harsh words and thank you again for your responsive service. Original review This app is horrible. IFITs “idea” of exercise is horrendous. Enough with the scenic shots and strolling through crowded pedestrian sidewalks. Also not all of us want to be lance armstrong. You need to restructure this entire app and service from inside out . No scenic panoramic shots during the actual ride. Use the time in the warmups and cooldowns instead of those 3 boring pictures that have nothing to do with biking over and over again. It completely takes the rider out of the immersive element that is supposed to be happening. Example - 6 minutes into a ride don’t show the dude sitting with a cup of coffee - I don’t care how good that coffee was. It’s not necessary one bit in this context. Also if you are going to be all over the inclines esp with the x24 bike, give descents a little bit of time don’t make us go all the way up and then cut again to something unnecessary instead of going down. It’s really not hard to figure that out. Take an example from rouvy. I would kill to be able to use that app on my NordicTrack instead of this nonsense.

so annoying… this app needs your phone number to create an account… no thanks. also it doesn’t tell you that until you have to do find-all captia …

Randomly, the series I have started disappears. When I try to search for a series or workout, I get zero results, no matter how generic I make the search. Additionally, even though I have a subscription, more than half of the workout options I see have lock on them. I cannot access those without accepting an upsell. Nor can I filter them out. So, my selection process is becoming more arduous. I feel like this is no longer the system I bought into.

I really hate that at this day and age, if I’m paying to use this app, I still have to manually control my bike, knowing that there is technology available where via Bluetooth the app has the ability to control my integrated iFit equipment to adjusted settings based on the app. Society is being nickel and dime to death.

If she had said, am I right one more time I would’ve left. Decent workout, but kind of annoying. Also, the comment about if it’s not challenging you you’re wasting your time is a little insulting, some days all we have is moving our body

It’s impossible to cancel. They have dark ux patterns that make it nearly impossible to cancel once you’ve subscribed. For treadmills you’re required to pay a $40/mo subscription to access your netflix account

When it works, it’s great. Constant connection issues with my x24. Either the watch isn’t in sync when I start a workout or the data never records. Even if it happens to actually connect to the machine, it’s a 50/50 shot of whether the data syncs over to the Apple Health app. Overall, unreliable.

I keep wondering why full name, phone number, and date of birth are required just to sign up. I’m not applying for a loan, so why provide so much personal data?

Seems like the ability to control basic features comes and goes out of the app.

I love ifit but I can’t stand the Apple Watch updates with ifit. Every single time they mess with it my treadmill and I watch don’t communicate. I have to delete the app. I have to reinstall it. I have to delete it. I have to reinstall. It never works. It takes forever for one day. It just happens to come on. Everything gets canceled out all the work I did because my heart rate won’t coincide with my workout anymore. I feel like it really shouldn’t be that difficult. Lots of other apps do it. We sure pay them enough.

It’s getting beyond a joke the number of devices and apps that require passwords to access - I mean what is somebody going to do if they hack my fitness account? Steal some of my steps? And this app does not work very well, so you have to hack your own fitness account to get it to work with your equipment. Just get a grip, tech people, this is ridiculous.

Support does not work, online chat wait times are 20+, and phone calls are a hassle. All I want is a receipt for my subscription renewal and it’s realistic that it is this hard to get.

I downloaded the app thinking it might be useful, but EVERYTHING is locked out except for the basic controls which are already on my treadmill. If you want to use the app for anything besides basic functions you have to buy a membership. If you dont mind spending several hundred dollars a year im sure the app is awesome, but for me it’s useless.

Please make app/bike interface better!

Recently bought a Nordic track 2450 treadmill and upon setting it up, I am unable to use it because iFit does not allow me to login due to its poor and awful website to set up your iFit pro account. Terrible service

The miles per hour and total miles ridden is wrong

Would give zero stars if possible. Doesn’t reliably connect/sync with Strava or Apple Fitness and the sync with the treadmill is also not reliable. Should be so easy to make a very basic app to allow ppl to see their HR while running and to have that integrate into decent apps like Strava or Fitness.

Completely broken after phone swap. Zero support. Avoid.This software is an absolute nightmare. I used to love this treadmill and iFit, but ever since I switched to a new phone, the app has been completely broken.The Syncing is Broken: It refuses to connect to my phone. Reinstalling the app and logging out of all devices does absolutely nothing.Wi-Fi Glitches: I have to constantly turn the treadmill's Wi-Fi on and off just to get it to sync. Active pulse is useless right now, heart can be at 135 but then jump to 155 and then drop to 90. This will screw up your workout when you use active pulse with smart adjust. Go to peloton, I used their products for almost two years no issues. I’ve had this less than a month and man waste of money

astonishingly bad software. incredibly unreliable at connecting to devices, and when it does manage to connect it sometimes simply stops recording distance mid-run

The app has declined over the last few years. It prompts me to log in every single day when I go to use it, followed by a membership screen. After editing that I can finally use my pro-form bike. App has trouble saving my workouts as well. I have had several 30 minute workouts fail to save to the app when after hitting finished. Which is the whole reason I use the app

This app needs to be redesigned to a more modern workout app. Let us play our own music, let us pause/rewind/skip ahead, improve connection to Apple Watch