MasterClass: Online Classes

The content is fine. The app is horrible on almost all fronts and good luck getting anyone to talk to you or answer email. Borderline scam if it weren’t for the legitimate speakers they have.

I have been unable to access the app for a week. Every time I try to sign in with my Google account, I get the message "Unable to log in – MasterClass was unable to log you in through Google. Please try again later." I have tried repeatedly, on different days, and the error persists. I restarted my device, reinstalled the app, and confirmed that my internet connection works without issues, but nothing has helped. This leaves me without access to a service I am entitled to use, with no explanation and no alternative. I ask the team to fix this bug urgently, as an authentication problem lasting a week is unacceptable. I will gladly revise this review once a fix is released.

I purchased annual subscription on 8/31 and then cancelled my subscription in September since I did not want to auto-renew. The email TOLD me I can continue to access the content I paid for but one month later I can no longer access. Today, there was a screen in the app telling me I can renew my subscription at no additional cost. I pressed the button and immediately got charged $245! Fraudulent and misleading at every click!!!

To pay $180 for something I could find on YouTube for free was disappointing. I was really expecting a greater number of topics and experts. I got this as a gift and did not instead to use it after the disappointment. It auto renewed my account with no warning and charged my credit card. There is no refund for cancelled accounts (not even partial refunds). Not only that but deleting your account does not stop auto renewal. Make sure you read the fine print of every email because it’s a 1000 step process to get out of this subscription. This product is not worth the money at all!!

Sneaked into a renewal. Refused to refund. Kept telling me I need to give them code to refund from an email they sent that never arrived. Awful.

I am extremely disappointed with how MasterClass handled my account and would not recommend the service based on my experience. I signed up and paid $60 in good faith during the Labor Day promotion. I successfully used the app for approximately a week, so there was clearly an active account associated with my purchase. Then, suddenly, I was told that my account could not be located. What followed was even more frustrating. Instead of someone investigating what happened to an account I had already paid for and been actively using, I received very little meaningful communication. Eventually, my $60 was simply refunded. There was no real explanation of how my account disappeared, no attempt to restore my access, and no meaningful follow-up. What concerns me most is the outcome. I purchased the service during a promotion, that promotional purchase is now gone, and if I wanted to rejoin I would have to pay a higher price. I cannot say whether that was intentional, but from a customer perspective it is incredibly troubling. After looking online, I also found other customer complaints involving MasterClass being unable to locate paid accounts or associated email addresses, along with numerous complaints about billing and customer service issues. That makes my experience even more concerning. I paid for the service in good faith. I did not ask to cancel it. I wanted the account I purchased and had already been using. Instead, the company refunded me and effectively ended the relationship without ever adequately explaining what happened. That is not a customer experience I am willing to repeat.

If you go to sign up, I hope you don’t encounter any glitches. I had an issue where I made an account and paid and it launched me into the app but didn’t carry the information over so I had to sign up again and got double charged. When I went to their support team for help, I only had the option to chat with an AI bot. The only other option was through email. I wanted to get this resolved as quickly as possible and communicating through email is not preferred. The AI was no help so now I’ve had to file a claim with my bank. How annoying.

A little deceptive. The add offered a video that I was interested in. After purchase discovered that most the content that suited me had to be purchased separately. Kind of a bummer. But I’ll remain open minded perhaps some good will come from it.

After canceling they bill you $180 on a Friday. Call your bank and dispute charges.

I try to mirror this to my tv and it never works right and I can’t control it from my phone

I have tried everywhere to cancel my subscription, but they do not list it anywhere. They just charged my account for another year.

These classes are just for celebrity lovers. Don’t purchase if you’d actually like to learn a skill.

Just a bunch of celebrities trying to earn a quick buck don’t waste your coin!

The development team really needs to work on how it authenticates users. There is so much unnecessary friction built into the process. It’s easier to access a bank account than videos I’m entitled to due to my subscription payment. I will probably cancel my subscription simply due to how clunky the app is. I have to use a web browser to access my account right now.

I am disappointed in the quality of content on the app. The information in the classes is very surface level. Ive completed probably 10 classes don’t have a better understanding of the subject matter than I did before the class using just common sense and human experience. But probably more frustrating is the app functionality. It is the only app I have that overheats my phone, even on audio only mode. I regularly stream video from several other apps without a problem. The app also freezes often, has a significant navigation delay, and the screen display becomes distorted. There is no excuse for an app with such a high annual fee to have so many technical issues. I’ve been using it for months hoping these issues were just glitches that would resolve and they have not.

I received a membership as a gift December 25, 2025. I utilized it a little back then. I tried to sign in today and my only option was to pay for a new membership. I would like to take a couple of courses but I don’t want to pay again for the gift I was given. This seems like a bait and switch.

Keeps trying to charge a credit card that is canceled despite trying to cancel my subscription. They attempt to charge this card literally every couple of days.

What is the point of having the ability to download classes if one is not able to play them without being connected to WiFi or internet?

The app no longer shows trailers to the classes. So, you can’t get an idea if you want to watch them or not. Masterclass is great infotainment. But, the app isn’t great and the website keeps trying to direct you to the app instead of letting you navigate the courses. I’ll be canceling my subscription if they don’t fix the app soon.

To cancel it says got to the website and support. You can’t do it on app. When you go to the website it loops to a page asking. To edit profiles and no way to cancel. What a scam.

To cancel or turn off automatic renewals, you must do it on a desktop. This has ended up costing me so much money for this app that I never use. I used it for a couple of things when it started, but couldn’t figure out how to cancel it. Some of this is my fault for forgetting when I was around my desktop. Why can’t they make it easy to cancel on the app? Customer support has been no help. I caught the renewal a little bit outside of the window available for a refund and now I have ended up paying for a year for an app I don’t use.

Glitchy app and it quits on its own… sometimes doesn’t even open. Also it doesn’t let you delete things from your progress list

I paid for the course, and now it's unavailable. And the report a problem button just gives an error. I can't even contact support.

I got charged and didn’t even approve of any charges. I just now asked for a refund $180 and they “can’t find me” in their system. I sent screenshots from my bank statement showing the charges. I gave them everything they need to find me and they still can’t find me. And they won’t give me a number for customer service… none listed on the website either… this is definitely a scam

Happy to fix my reviews with updates to the app. The content of MasterClass is really good, and the people that have found to interview has been really amazing. Although I will say that some of the initial people that they picked and had classes that were much more insightful than the recent ones. No dig at anybody’s credentials of the recent courses, but somehow it just feels that the amount of effort was put in coming up with extremely insightful knowledge on the recent courses as there was in the courses. And it is not the length of the course that determines that. As for the app, it’s quite disappointing to be honest. The branding is really good, really appreciate the UX and the colors and everything. The issue is with the billing process of it, it takes over 24 hours for changes to be shown. Somehow the tech in the backend is not integrated well enough. But today’s technology and AI coding available they should be super easy to solve. The most frustrating thing though is on the mobile phone app when we go into the audio only mode. Somehow, when you do that with Apple Music or Spotify. To switch between working on the phone or locking your phone and everything keeps playing. But that’s not the case with MasterClass app. It stops every chance it gets, it stops that every notification that comes through even though priority notifications. And then to get it back up and going, it’s also very slow. It also stops when the audio output device changes where is Apple Music on Spotify do not. So I believe that there is a way it could be set up to run better like those music players.