Quo (formerly OpenPhone)

If you value the ability to answer your calls and speak to people and run your business with any level of professionalism and expertise, then you should probably never use Quo. They’re absolutely horrible and not only that they have zero customer service. You can actually talk to somebody about your issues. And you end up getting your number stuck in their portal and have to pour it out to another carrier later on. It’s a huge mess.

New rebrand making everything look ugly. Dark mode now has background color black instead of a more elegant dark purple. Instead of actually improving core functionality such as how new messages on phone only appearing after 10 second wait, or replying directly to a message in team chat, they focus on adding more bright yellow colors so their UI looks trash. International calls that do not connect are still billed anyway. Their support emails are mostly just canned responses and do not address your issue directly. Wait times for a response can be up to 4-6 days. Extremely delusional company

I set up and poured a phone number and verified everything worked and then at some point it stopped working unbeknownst to me and I have no idea how long this phone has not worked. When I tried to get in touch with support it’s all email tickets and no one seem serious about following up. 1 star because a human is locked behind some magic secret door that no one can ever reach or talk to

Quo had ZERO phone support when I urgently needed help. I was repeatedly sent to email agents and automated bots with no real-time assistance. Their website did not clearly warn that if you have two phone lines on one phone, the porting process could automatically select the wrong line and disrupt your service. That is exactly what happened—the WRONG number was ported, creating a major mess with my phone service. I spent many wasted hours over multiple days dealing with Quo, their email support, lost work and my carrier just trying to get my number ported back correctly. For a company handling something as critical as phone numbers and business communications, this level of support is unacceptable. This caused lost time, disrupted my business, and could have been avoided with clear instructions and actual phone support.

I cancel my subscription but they still keep taking money in my bank account even after deleting the account, am calling my bank on monday

Quo is constantly down and never working right. The problems occur almost daily and there’s no one you can talk to about it. There’s just a constant message on their website saying “our team is aware of an issue and we’re working to fix it” but it never gets better. If your thinking of using this app do yourself a favor and run!!!

I’ve been with this company for three years. I’m very disappointed. I’m never able to reach anyone and when having someone to reach out would be very nice inconvenient for my company, but unfortunately, that is not the case. Very disappointed in my choice.

With all the bugs and limitations, it feels like this app is still in beta. Here are some things that could be better: - Calls do not go through often. - Cannot copy/paste to write snippets which is crucial for sharing work-related links. - There’s no access to snippets at all on the browser. - Browsers version is so slow and often unresponsive. It takes so long to load that I end up having to switch back to mobile. - Notifications that won’t go away (even after updating) - Badges and previews don’t work so I have to constantly check the app itself to see if I missed a tiny ding because nothing shows on my badge notifications ever. Frustrating for hearing-impaired persons.

If I could rate less than 0 I would

Don’t waste your time you can’t even send a regular message to someone

Is terrible

I constantly get “failed send” on texting. Big long texts or tiny 3 word texts. Still fails. Just about everyday. Hard to run a business when you can’t talk to people

This company does not have a customer support number.

I thought by upgrading my phone system it would be better. However, it is actually worse. Whenever I receive a phone call on my cell, the app cuts off the call mid conversation with a re-login screen. The call workflow I meticulously set up, randomly gets deleted and I have to recreate it! Dragging the workflow back and forth across the screen to see the entire flow is cumbersome and ridiculous. Several calls during work hours do not ring out on my phone but show up as missed calls. I am not happy with this app as I do not recommend it.

I hate the fact that I have been trying to cancel my subscription for the past three months and it’s almost impossible, I have been paying for a service I don’t use anymore and don’t needed

There is not really enough value to justify cost. Way better to get another phone line. If you try to talk to their AI assistant- you’ll get harassed

I have deleted my account few month ago! But I have noticed yesterday that they are still charging me $20 monthly payment!! It's fraud and hard to unsubscribe DO NOT USE IT!!

We made a major change to this platform from another service because of the AI features in auto responder. But after several months, it is completely phone shot and died, and we cannot make any outbound calls when in the field. So effectively defeats the purpose of purchasing business numbers when you can’t call from the business number with the caller ID. The only support is who constantly apologizes the AI chat bitcan apologize but can’t solve the issue

Used them for a few months, service was okay but watch out, when you cancel (even before the next billing cycle) they will still keep charging you. I cancelled several weeks ago, deleting all numbers and this morning they still charged me for another full month. When trying to talk to support chat, it just says they will email me, and they never do. So this morning I had to cancel my debit card and opened an entire new bank account because I don’t trust them. If I was you I wouldn’t trust them either!

This app is a scam. I paid the subscription for months before realizing my number did not stay the same. The support was no help either and led me in circles. My business took a huge financial loss with customers being unable to contact us. There is also no tech support after 5pm or on weekends.

When I first got open phone, all was well- basic and cheap and reliable. Now some years later my price has been steadily increased, they blame features I don’t use, and have blocked me from others that were free in the past. My “final straw” reason for leaving is the 48hr response times on all support inquires. Unacceptable for a business to have unreachable support- and EVERY response adds 48hrs to your ticket life. If they have 3 questions, you’d better plan to be down all week.

This company sucks. Customer service is non existent and the numbers are always glitching out and shutting down. Not reliable. Do not use for business!

I was looking for a reliable internet calling app. When properly working this app has pretty decent quality calls. However, I attempted to recharge my service and the option isn’t properly presenting in app and “customer service” said they’d forward it to the billing team but almost a week later there still hasn’t been resolution. Additionally, they charge full price for the subscription but limit calls to 3 a day of an i.d. is not loaded. Whom in their right mind wants to give sensitive information to a 3rd party app and a non regulated company? It’s a ridiculous request. The appropriate thing to is to set a date limit (90, 180, etc) and if things are not verified in that way then cut all service but don’t have people paying full price for a service and then restricting the service, that is criminal. Also, customer service can take anywhere from a few days to several weeks to get back to you. If there’s a matter expect to recieve half responses or no response at all. Their internal ui is different than ours. They sent me screenshots for a ui that is not present on their site or in the app. All not useful at all and the problem remains unresolved. I’ll be looking for a much better app with more pristine delivery and customer care

I would not use this company if you depend on a correct and timely service. This company has cost me money and time I cannot get back. Beware!

Building interfaces into the system causes significant delay and missed calls. Would not recommend for multi location businesses. It is only working well as a standalone for small business