BIGVU Teleprompter Captions AI

App has promise but I have yet to have a project go smoothly. Lips out of sync, unable to correct text and now the camera is inoperative

Paid monthly subscription for Pro but don’t get its due services while using BigVu. It treats me as Free subscriber and wants me to pay yet again. Complaints made on emails and through voice assistant get me only false promises. Sometimes seriously wrong with their processed and customer orientation.

I loved this app when it would connect to my DJI mic. Now when I connect the mic it crashes the app!

Customer service is poor

Impossible to get started. AI is clunky. Going mad here.

So I was in the middle of editing a video, and suddenly a random window opens up, allowing me to post my videos with the click of one button. I bypass that option, and suddenly the app layout looks completely different and every single one of my recordings are deleted. Every single one of them. My scripts are also gone. Every SINGLE one of them. If this isn’t a nasty glitch than this app is borderline worthless. If it’s a glitch, then this app is completely unreliable. Oh, and your viewers will absolutely know that you’re looking at a script. The only way to make it look like you’re looking at your camera lens is if you’re looking at the very top of your screen just below the lenses. This app definitely does not live up to the hype from their ads. Update: the makers tried to communicate with me, but it seemed like they weren’t actually reading my messages and it turned into a back-and-forth. I ended up deleting the app.

Credits are exhausted fast

Script just stop scrolling in the middle of the recording. Does not work for horizontal videos. Not good for YouTube.

The app does not seem to support landscape video. All the buttons and options shift with the turning of the device itself as they should but the final product is an unusable, compressed and visually squeezed video. It’s not what is to be expected and what is needed coming out of a landscape recording. Would be a great app that truly competes with the major players if the output of a landscape recording preformed as one would expect. In

Your app is painful

all I can do is repeat myself they've messed up their program made it too damn difficult for people to get into it. They're trying to recharge me again for a new fee.

I’ve been using big view for the last seven months to make my content more cohesive using ChatGPT to write a script, refining it and then uploading it into the Teleprompter and recording my video in small 30 second takes did not incur an issue until recently when they decided to add no big surprise an AI assistant instead of actually using a human being to answer chats when there’s a concern involving their software this then prompted me to wait a week for a phone call from there tech people while they proceeded to email me and try to hash it out over three days. I didn’t make the phone call because after I complained enough in email problems started to resolve themselves however, once again this app is closing out mid script. I think they’ve added too many features to a basic Teleprompter app not everything has to have AI guys your sprinting to join a race that isn’t even being run, I continue to use the app, but the fact that I have to uninstall it to reinstall it just so I can get it to work is goddamn ridiculous.

I’m extremely disappointed with BIGVU. I had an issue involving my purchase/subscription through the Apple App Store and reached out to BIGVU by email for help. Despite taking the time to explain the situation and contact them directly, I have received no response. It’s incredibly frustrating to pay for a service and then be completely ignored when there’s a problem. I understand that Apple handles certain App Store transactions, but that doesn’t excuse a company from responding to a customer who is genuinely trying to get an issue resolved. The lack of communication alone has completely changed my opinion of BIGVU. Customer service matters, especially when someone is paying for your product. I expected at least a response or some kind of guidance, and instead I’ve been left with nothing. I would strongly recommend thinking twice before paying for this service if you expect responsive customer support when something goes wrong.

The recordings consistently don’t save because the app doesn’t register that my recording was longer than two seconds. It is a CONSISTENT issue and very annoying.

Advertising an all-in-one, yet still micro subscriptions within the app.

What was to basically be plug-in play is absolutely not

I downloaded this app after seeing an advertisement for it. I was interested in the AI generated video using my own photo. However, I subscribed and then it wanted me to purchase some kind of credits. It was very confusing so I just gave up. It seems like they suck you in and then try to get more money from you. Left a bad taste in my mouth.

My videos from the past 3–4 years are gone. All I did was reinstall the app because it kept freezing. I followed every step the AI assistant suggested, and then it referred me to the actual support team. Their only response was to tell me to check my Deleted folder. Really? As if I hadn’t already done that. Besides, why would videos I never deleted end up there in the first place? I still haven’t received any meaningful response from the support team. I was previously a paying subscriber and was seriously considering renewing my subscription, but after this experience, that won’t be happening

Tried several times to cancel the free trial with no success now I’ve been charged $99.99 for the year and they won’t allow refunds stay far away

$17 a month for a teleprompter

Horrible experience. Wasted 3 hours troubleshooting trying to record a 12 min video

I have used this app for a long time… it used to be great but it has been glitchy and AI customer service is terrible and it never fixed before I let it run out a week ago. I used to recommend it to EVERYONE but because of the glitchiness that never got fixed, the terrible customer service and the price it’s a NO for me. I am now looking for a new teleprompter app as I have a lot of work and auditions to get through. Ugh!

THE worst company to deal with AND their product is inferior. Forget using your laptop or desk top because the video doesn’t sync with the audio. It’s 2026 and you would think that technology just started last year (at least for this company). By the way the customer service BOT if human would be considered a poor soul with a low IQ.

I used to love this app but now I’m getting irritated because every time I try to use it it keeps freezing and then closing. I can’t even get through 10 seconds let alone in one minute video.

It’s been three days anf their app doesn’t work and I have deleted this app reinstalled it and all I get is the same error message!! Our servers are experiencing problems, please try again later and a retry or confirm button.