Goldie: Appointment Scheduler

Not worth the hassle.

This is actually the worst app ever. Every time I open it I’m frustrated. The appointments are there then they disappear. I’ll mark time off, it doesn’t show up. I’ll take away time off, it doesn’t show up. This app NEVER works for me!

This is easily the worst booking/scheduling app of all time, and I’ve tried several of them. I recently switched to Goldie from GlossGenius, thinking that I could save a few dollars a month to get access to more features. Boy, was I wrong? I set the app up with ease and then enabled 2FA for security purposes. Yesterday, the app randomly logged me out (which isn’t the first time it’s happened). You know what is a first? The app locking me out of my account! When I went to log back in, it was supposed to send a code to my phone… instead an error popped up, saying I typed the code in too many times. Every time I hit resend code, that error pops up. But guess what the gag is? I never even typed in a code for it to be incorrect. I never even received a code to type in… but this error keeps popping up and we’re going on 24 hours of me being locked out of my account. My clients are booking appointments that I cannot see. I have NO access to my calendar or booking site, even though I paid my subscription. I gave these people $20 for them to play in my face, and lock me out of a very essential factor for my business…. My schedule! Now I know what you’re thinking… “You should contact support!” I did just that. Multiple times. Apparently, consumers shouldn’t need assistance on the weekends. They don’t work weekends so if you have an urgent matter, you can’t get it solved until Monday morning. I am a nail technician with full books and had to have my clientele reach out to me personally in order to see what clients I have today. This is completely unacceptable and a total hindrance to my BUSINESS! I AM RUNNING A BUSINESS!!! Imagine paying your boss to be able to see your schedule, they revoke your access for no reason and tell you to figure out your work schedule without being able to see it. That’s what Goldie’s done to me. This wouldn’t even be an issue, had I never turned on 2FA. But, I thought I was making my account and business more secure. I guess a little too secure, huh? At this point, I’ve cancelled my subscription and disputed the charge with my bank. Goldie can go straight to hell — and if you were thinking about making the switch, DON’T!

Ive been using this app for about 2 years now and have had several problems. One big problem was that when I had reoccurring appointment set up and I deleted the appointment when the Client no longer wanted it to be a steady appointment it deleted all of the clients future appointments AND PAST appointments with all of my clients notes. This is very disappointing. No one seems to be helping me and getting to the bottom of this. All they keep saying is that I deleted the first appointment which was not the case. Im so disappointed!!

Not letting me login

I’m a Goldie user of four years and I’ve loved their app but recently they’ve been making unnecessary updates. They made it to where clients have to pay an extra payment fee? A lot of of my clients are not happy with this. I hope they update their app. If not….bye bye Goldie

They have recently started charging my clients for making the appointments. What a shame I feel for that. There’s no option to cover this $1.20 as a business owner. As of now I consider to replace the booking app. Otherwise the app is amazing!

Disappointed in recent rule changes. Will be charging clients for credit information. This is not how I want to run my business. I already pay monthly. Will be canceling.

التطبيق رائع من حيث التصميم، وسهل الاستخدام، ويوفر تجربة سلسة للمستخدم بشكل عام. لكن توجد مشكلة جوهرية تؤثر بشكل مباشر على الاعتماد عليه في إدارة المواعيد، وهي عدم حفظ بيانات الوقت (الساعات والدقائق) بشكل دقيق. في كثير من الحالات، لا يتم حفظ التعديلات كما تم إدخالها، مما يسبب تضاربًا في المواعيد. كما أن التطبيق يتطلب أحيانًا إغلاقه وإعادة فتحه حتى يتم حفظ التغييرات، وهذا يعتبر خلل تقني كبير، خاصة لأصحاب الأعمال الذين يعتمدون على دقة المواعيد بشكل كامل. نأمل معالجة هذه المشكلة في أقرب تحديث، لأن التطبيق فعليًا ممتاز لكن هذه النقطة تؤثر بشكل كبير على موثوقيته. ————————————— The app is well-designed, user-friendly, and overall provides a smooth experience. However, there is a critical issue that significantly impacts its reliability for appointment management. The app does not consistently save time data (hours and minutes) accurately. In many cases, changes are not properly stored, leading to scheduling conflicts. Additionally, the app sometimes requires a full restart to apply and save updates, which is a major flaw especially for business users who rely on precise scheduling. We hope this issue will be addressed in upcoming updates, as the app has great potential but this problem greatly affects its usability and trustworthiness.

The app doesn’t tell you about its mandatory 14 day holds even when a client directly pays you. Definitely don’t try this service if you want to access the funds you earn. It’s also lacking as far as helping with or facilitating a contract along with your appointment booking.

The app requires a 4 digit code sent by sms to cell number, this is initial process for creating the account. But the code never arrives and the option to receive it by phone call is not working either.

La aplicación más mala que puede haber , llevo más de 3 días contactando para que me la cierren , xq al segundo día de tenerla ya no funcionaba , que mal equipo y servicio, no pierda su tiempo con esta app

i don’t appreciate how i am receiving deposits from my clients an the account number doesnt match up with the one i put on file and the dates that its supposedly says the money was deposited into my account no money is deposited.

Their new update is the WORSTS! I’ve been using this for years since it was Appointafix and everything was flawless till this recent update. I can’t get my calendar to load like before nor can I see months out! Absolutely horrible!!

I have had Goldie on and off for years. The last few years I decided to pay for some features because my business was growing. One of the paid features allowed you to customize your website. I went in and I customize my website to my liking and every single month It would revert back on its own to the default settings. I reached out to Goldie to ask them why this was happening and their response was that when the bill comes due, it reverts back to the original settings until the payment is made. Which is very confusing for me because I was set up on auto draft and they never had a problem with billing from me. I emailed them several times about this and it has taken them over a month to get me a resolution and I won’t even know if it’s resolved until it’s time for billing again. I really just feel like the customer service is off and with so many booking apps available. They need to step their game up.

Use to be free now 20$ a month…no thankyou…

Sometimes settings revert to default on their own & it’s very inconvenient especially considering it’s a paid service. Experienced issues with appointments going missing from calendar but still found under client appointments, policy pop up, color display, sassy customer service lol! I do enjoy some features.

Is your time not valued? Do you sit around twiddling your thumb cause you have nothing to do? Are you frustrated with advertisement so you pay for the app and get more advertisement? You pay $19.99 a month for the app and before you can log a appointment, you have to go through the advertisement which moves you over to safari and then you have to go back to the app and then relog the appointment. Contacting customer support they tell you to turn off the ads in your settings and it still doesn’t work. They ask for a screenshot and then they said “At this time, the specific news and notifications you mentioned cannot be disabled” I guess I’m paying for more ads

There have been so many updates to this app and honestly I still run into the same problem every few weeks. They “fix” it and the same thing keeps happening. For the amount we pay monthly, I don’t understand how Goldie isn’t able to keep my website the color I assign it. If you’re reading this I would invest into a better booking system. I’ve had this app for over 1 year and there’s not many improvements. I like the ease of booking and appointment but there’s always so many glitches and I’m fed up. Don’t waste your money on this app!

We’ve consistently had issues with Goldie on our iPad which is fully updated. Goldie often takes forever to load, make an appointment, and sync appointments. Our internet connection is strong and we have plenty of data available on our device. The app is well designed, but I don’t recommend it for iPads.

Goldie has been a great appointment scheduler. I’ve been using it for two years. Have never had any issues up until the recent update a few days ago. Every single appointment I have on the schedule, is showing double appointments (the same client showing twice on the list)and it’s extremely frustrating when trying to set new appointments. It’s so funny that their update said “bug fixes” when it didn’t seem to have any bugs before. It looks like they gave it bugs fixing them. I also tried emailing them by copying and pasting the email on file, but I got an email back saying it couldn’t be delivered.. So I can’t even talk to anybody about anything and I’m just stuck with it. If you’re going to do updates on your app, do them right, instead of screwing up something that didn’t even need fixing

I have had this app for several years and it has been amazing however as the last 2 months it has been awful!! I have had clients go missing so I thought there was availability when there was not. I have been triple booked due to this multiple times now. I reached out to the company and they told me to remove the app and reinstall it, I did with no change. They have no way to contact them aside from their customer service on the app where they email with no explanation and no improvement. I am looking for a new app due to this. I do pay the monthly subscription fee so it is not just a trial thing. It used to be great now it is awful!!!!!!

I have been using this app for the past couple of years. It was great… until a couple of days ago when the app erased my entire schedule and what day and time I was meeting with everyone. Will update if/when it gets fixed but for the price I’m paying a year, this shouldn’t happen.

I’ve sent reports via email about the app deleting client information and even about the generated monthly reports being wrong and the help has been not the best one. I don’t see improvement or changes with the issues I’ve raised flags on. They don’t have a customer service line to call on, everything is by email and they’re not efficient. Other than this, the software is good and I recommend it. They just need to have a better customer service experience.

Keeps saying url is broken and it’s not letting me accept appointments or even showing up